Revenue Cycle Manager

LHH; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision insurance

401K plan

Paid Sick Leave

Commuter benefits

Paid leave

Job summary

A healthcare organization is seeking an experienced Operations Manager to lead patient engagement and payment collection processes. This role is ideal for a strategic leader who excels at optimizing collections and managing teams. Candidates should have a Bachelor's degree and a minimum of five years' experience in healthcare collections, with excellent communication skills. The position is hybrid, based in Charlotte, NC, offering competitive compensation and comprehensive benefits including medical, dental, and a 401K plan.

Qualifications

• Minimum of five years’ experience in medical billing and patient collections.
• At least three years in a supervisory or leadership capacity.
• Demonstrated ability to analyze data and manage KPIs.
• Strong knowledge of healthcare billing software.
• Proficient in Excel, Outlook, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• Valid driver’s license with willingness to travel locally.

Responsibilities

• Oversee patient payment collection strategies.
• Train and mentor staff on best practices.
• Manage relationships with external collection agencies.
• Track and analyze KPIs related to collections.
• Prepare reports on collection performance.
• Lead a team of collection specialists.
• Monitor patient communication platforms for clarity.
• Ensure compliance with laws, regulations, and internal policies.
• Collaborate with other departments to streamline billing and collection processes.
• Address and resolve patient billing inquiries and disputes professionally.

Skills

Healthcare billing software

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Verbal communication

Written communication

KPI management

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Healthcare billing software

Job description

A healthcare organization is seeking an experienced Operations Manager to lead patient engagement and payment collection processes. This role is ideal for a strategic leader who excels at optimizing collections, managing teams, and driving process improvements in a healthcare setting.

About the Role

Operations Manager – Patient Engagement (Healthcare Collections) Location: Charlotte, NC – Hybrid (2 days in office per week) Employment Type: Full-Time, Exempt

Responsibilities

• Oversee and enhance up-front patient payment collection strategies, focusing on efficiency and compliance.
• Train and mentor staff on best practices for collections.
• Manage relationships with external collection agencies and monitor their performance.
• Develop, track, and analyze key performance indicators (KPIs) related to patient collections.
• Prepare and present regular reports on collection performance to senior leadership.
• Lead a team of collection specialists, conducting performance reviews and fostering a positive work environment.
• Monitor patient communication platforms (text, phone, email, statements) and ensure clear, compassionate financial communications.
• Ensure all collection activities comply with current laws, regulations, and internal policies.
• Collaborate with other departments to streamline billing and collection processes.
• Address and resolve patient billing inquiries and disputes professionally.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of five years’ experience in medical billing and patient collections, with at least three years in a supervisory or leadership capacity.
• Strong knowledge of healthcare billing software and proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• Demonstrated ability to analyze data, manage KPIs, and implement corrective action plans.
• Excellent verbal and written communication skills.
• Valid driver’s license and willingness to travel locally, with occasional overnight or air travel for conferences.
• Ability to manage multiple priorities, lead a team, and drive results in a dynamic environment.

Required Skills

• Strong knowledge of healthcare billing software.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.
• Excellent verbal and written communication skills.

Preferred Skills

• Experience in a supervisory or leadership capacity.
• Ability to analyze data and manage KPIs.

Pay range and compensation package

Competitive compensation and opportunities for professional growth. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Statement

If you are a results-oriented operations leader with a background in healthcare collections and a commitment to patient-centered service, please submit your resume highlighting your relevant experience and leadership achievements. I look forward to connecting and sharing more about this confidential opportunity.