Revenue Cycle Management (RCM) Manager - DME

XRHealth; Needham (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

XRHealth America is seeking an experienced RCM Manager to lead the DME revenue cycle, from eligibility to collections, for XRHealth America’s growing DME operations. You will build scalable processes, implement automation and AI, and ensure compliance with payer requirements while coaching a hands-on team in Needham, MA.

The role reports to the General Manager and offers direct exposure to executive leadership, with opportunities to shape workflows and optimize performance across operations,

Qualifications

• Direct DME revenue cycle experience required.
• At least five years in DME or healthcare revenue cycle, with 2+ years in a leadership role.
• Strong knowledge of Medicare DME billing, DME MAC policies and continued-use requirements.
• Experience billing Medicare, Medicaid, Medicare Advantage, and commercial plans.
• Experience managing claims, payment posting, denials, appeals, AR, and collections.
• Advanced proficiency with Microsoft Excel.
• Ability to work full-time on-site in Needham, MA.

Responsibilities

• Lead the DME revenue cycle team and define workflows and quality standards.
• Oversee eligibility verification, intake review, prior authorization, documentation validation, claims submission, payment posting, denials, appeals, AR, and collections.
• Monitor team performance, provide training, and ensure timely, accurate work.
• Develop SOPs and implement automation, AI, and system integrations.
• Ensure compliance with Medicare, Medicaid, commercial payer, HIPAA, DMEPOS accreditation, and applicable federal/state requirements.

Skills

Direct DME revenue cycle

Healthcare revenue cycle

Medicare DME billing

Excel proficiency

Team leadership

Payer & claims workflow

Tools

DME billing systems

Clearinghouses

Payer portals

Reporting tools

NetSuite

HubSpot

Zendesk

Job description

Company: XRHealth

Employment Type: Full-time

Reports To: General Manager, XRHealth America

About XRHealth

XRHealth is a global leader in immersive healthcare, providing FDA-registered, AI-powered virtual reality therapy solutions for physical, cognitive, and behavioral health.

Through XRHealth America, our U.S. commercialization business, we operate across several business lines, including accredited DME operations, commercialization, distribution, logistics, and strategic partnerships.

About the Role

We are looking for an experienced, analytical, and hands-on RCM Manager to lead the revenue cycle function for XRHealth America’s growing DME business.

XRHealth has a newly established revenue cycle team supporting the complete reimbursement process—from eligibility verification and prior authorization through claims submission, payment posting, denials, accounts receivable, and collections.

The RCM Manager will ensure the team’s work is completed accurately, efficiently, systematically, and in compliance with payer and regulatory requirements. This person will establish clear workflows, monitor quality and productivity, train and support team members, and create accountability for results.

As the business grows, the RCM Manager will also identify and implement opportunities for automation, AI, and system optimization. We are looking for a builder and hands-on leader who is comfortable working in the details while developing a scalable revenue cycle operation.

Direct DME revenue cycle experience is required.

Key Responsibilities

- Team and Operational Leadership

• Lead the day-to-day work of the DME revenue cycle team.
• Establish clear workflows, responsibilities, priorities, productivity expectations, and quality standards.
• Monitor team performance and ensure work is completed accurately and on time.
• Train, coach, and support team members while addressing performance and knowledge gaps.
• Develop and maintain Standard Operating Procedures and quality-control processes.
• Support future hiring and team development as the business grows.

- Revenue Cycle Management

• Oversee eligibility verification, intake review, prior authorization, documentation validation, claims submission, payment posting, denials, appeals, accounts receivable, and collections.
• Ensure accurate and timely claim submission to Medicare, Medicaid, Medicare Advantage, commercial insurers, and other payers.
• Confirm that claims are supported by required documentation, including Standard Written Orders, medical records, proof of delivery, prior authorizations, and continued-use documentation.
• Oversee DME rental billing, including recurring claims, capped-rental requirements, modifiers, and continued medical-necessity requirements.
• Ensure proper use of HCPCS codes, ICD-10 codes, modifiers, fee schedules, and payer-specific billing rules.
• Maintain current knowledge of DME MAC policies, LCDs, related policy articles, and payer requirements.
• Coordinate with Operations, Logistics, Customer Success, Finance, and Compliance to resolve billing and documentation issues.

- Denials and Accounts Receivable

• Lead denial prevention, root-cause analysis, appeals, and payer escalations.
• Monitor accounts receivable aging and ensure timely follow-up on unpaid and underpaid claims.
• Identify trends involving denials, payment delays, authorization failures, and avoidable write-offs.
• Oversee responses to medical-record requests, payer audits, recoupments, and overpayment notices.
• Implement corrective actions that improve collections and prevent recurring issues.

- Systems, Automation, and Reporting

• Evaluate existing processes and eliminate unnecessary manual work and inconsistent practices.
• Identify opportunities to use automation and AI to improve accuracy, productivity, claim follow-up, and reporting.
• Optimize workflows within NikoHealth and related clearinghouse, payer, financial, and reporting systems.
• Partner with Operations and Technology to improve system integrations and data integrity.
• Develop dashboards and report regularly on clean-claim rate, denial rate, days in accounts receivable, aging, collections, turnaround times, write-offs, and team productivity.
• Use revenue cycle data to identify risks and recommend operational improvements.

- Compliance

• Ensure compliance with Medicare, Medicaid, commercial payer, HIPAA, DMEPOS accreditation, and applicable federal and state requirements.
• Maintain controls related to billing accuracy, medical necessity, documentation, timely filing, overpayments, and claim adjustments.
• Partner with Compliance on internal audits, payer audits, TPE reviews, accreditation surveys, and regulatory requests.
• Translate regulatory and payer-policy changes into updated workflows and team training.

The Ideal Candidate

You are an experienced DME revenue cycle professional who understands both the details of the work and how to lead a team effectively.

You are organized, analytical, proactive, and comfortable bringing structure to a new operation. You set clear expectations, hold people accountable, and step into the details when necessary to solve problems.

You also look beyond the immediate workload. You identify ways to improve systems, automate repetitive tasks, reduce errors, and build processes that can support continued growth.

Qualifications

- Required

• Direct DME revenue cycle experience. Candidates without DME billing and reimbursement experience will not be considered.
• At least five years of DME or healthcare revenue cycle experience, including two or more years in a management, supervisory, or team-lead role.
• Strong knowledge of Medicare DME billing, DME MAC policies, capped rentals, documentation, proof of delivery, medical necessity, and continued-use requirements.
• Experience billing Medicare, Medicaid, Medicare Advantage, and commercial insurance plans.
• Experience managing claims, payment posting, denials, appeals, accounts receivable, and collections.
• Working knowledge of HCPCS codes, ICD-10 codes, modifiers, prior authorization, and timely-filling requirements.
• Experience developing workflows, SOPs, quality controls, and performance standards.
• Strong analytical, organizational, leadership, and problem-solving skills.
• Experience with DME billing systems, clearinghouses, payer portals, and reporting tools.
• Advanced proficiency with Microsoft Excel.
• Ability to work full-time on-site in Needham, Massachusetts.

- Preferred

• Experience with NikoHealth.
• Professional certification such as CRCR, CPC, CPB, or CMRS.
• Experience with Medicare TPE reviews, payer audits, recoupments, and overpayments.
• Experience implementing workflow automation, AI tools, or system integrations.
• Experience in a fast-growing DME, healthcare technology, or medical device company.
• Familiarity with NetSuite, HubSpot, Zendesk, or related business platforms.

Why Join XRHealth?

This is an opportunity to shape the team, systems, and processes behind XRHealth America’s growing DME business. You will have direct exposure to executive leadership, make an immediate operational and financial impact, and help build a scalable revenue cycle function that supports the delivery of innovative healthcare solutions to patients across the United States.

XRHealth offers PTO, comprehensive health insurance, a 401(k) plan, and additional benefits.

This is a full-time, 100% on-site position based in Needham, Massachusetts.