Revenue Agent 2 (in-training) - Kent

State-of-Washington-Dept.-of-Revenu; Kent (WA); On-site; USD 49,000 - 74,000; Full time

Benefits offered by this job

Defined benefit retirement

Health/dental/vision coverage

Deferred compensation plans

Student loan forgiveness

Job summary

The Washington State Department of Revenue's Compliance Division is seeking two in-training Revenue Agent 2 opportunities in Kent, WA. You will start with hands-on office training, with possible telework after setup, and progress through an 18‑month in-training plan.

When advancing to RA2, the salary ranges from $4,633 to $6,229 monthly, plus a 5% premium in King County. Responsibilities include locating delinquent taxpayers, taking collection actions, fieldwork, and maintaining case histories.

Qualifications

• Proven written and verbal communication to educate taxpayers on filing requirements.
• Ability to independently research and analyze complex financial information.
• Experience using investigative tools, databases, and third‑party sources.
• Ability to interpret state tax laws, rules, and policies in investigations.
• Skill in structured interviews and gathering information from uncooperative individuals.
• Experience negotiating payment plans and resolving delinquent accounts.

Responsibilities

• Investigates and locates delinquent taxpayers using databases and third‑party sources.
• Takes collection action against non‑compliant taxpayers, including warrants or liens.
• Conducts fieldwork and investigations at business locations, sites, and residences.
• Maintains accurate case histories and records of taxpayer interactions.
• Assists taxpayers with registrations, tax returns, and interagency guidance.

Skills

Communication Skills

Analytical Skills

Knowledge of Laws & Regulations

Interviewing & Negotiation Skills

Attention to Detail

Interpersonal Skills

Education

Bachelor’s degree in a related field

One year of related finance/collections experience

Job description

The Department of Revenue's (DOR) Compliance Division is looking for two instinctive individuals to fill a Revenue Agent 2 (RA2) in-training to a Revenue Agent 2 (RA2) vacancy in Kent, WA.

The hiring manager may start screening applicants as early as September 9, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes

• defined benefit retirement plans
• health, dental and vision coverage
• deferred compensation plans
• student loan forgiveness

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

If hired at the Revenue Agent 2 in-training level, your pay will be within the salary range 45 ($4108.00 - $5506.00).

The salary listed for this position does not include the 5% premium pay for positions based in King County.

If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in-training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, here are some other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2. The salary for a RA2 is range 50 ($4633.00 - $6229.00).

• Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
• Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills. The ideal candidate will possess a combination of knowledge, skills, and abilities below:

Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes - with a strong emphasis on effective professional telephone communication.

Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer’s ability to pay, and recommend resolution options - supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.

Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.

Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.

Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.

Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.

Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.

Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability, and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.

Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.

Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment.

Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to applicants who possess:

• Bachelor’s degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND
• One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, and behaviors that align with the culture of DOR.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.