Returns Specialist I

Socket.dev; Town Center (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Woodforest National Bank, a nationally recognized award-winning bank, is seeking a Returns Specialist I to provide administrative and customer service support for deposit operations with a focus on returned items and disputes.

In this role you will review account activity, process payments, balance daily items, and ensure compliance with policies while maintaining accuracy in a fast-paced environment. Minimum qualifications include a high school diploma and 1–2 years in banking operations.

Qualifications

• 1-2 years of banking or financial services operations experience.
• Bookkeeping or deposit operations experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Reviews reports on invalid, closed and frozen accounts; posts rejected items to the correct accounts; and ensures daily items are balanced.
• Processes payments for customer items when deposits are made to cover negative balances or branch approval is received.
• Prioritize daily functions to meet strict Service Level Agreements.
• Process chargeback items, to include sending out large dollar notifications, and removing/placing holds accordingly.
• Reconcile end of day work-scan and save completed packets daily.

Skills

10-key proficiency

Microsoft Office

Data entry

Organizational skills

Communication skills

Team support

Attention to detail

Policy compliance

Education

High School Diploma

Tools

Banking software

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Returns Specialist I is responsible for providing administrative and customer service support for deposit operations bookkeeping functions with a primary focus on rejected transactions, remotely created check disputes, stop payment suspect items, and special return items.

Key Responsibilities:

• Reviews reports on invalid, closed and frozen accounts; posts rejected items to the correct accounts; and ensures daily items are balanced.
• Processes payments for customer items when deposits are made to cover negative balances or branch approval is received.
• Prioritize daily functions to meet strict Service Level Agreements.
• Process chargeback items, to include sending out large dollar notifications, and removing/placing holds accordingly.
• Reconcile end of day work-scan and save completed packets daily.

Competencies Required:

• Solid technology aptitude including proficiency with 10 key functions and Microsoft Office (Excel, Word, Outlook, SharePoint, Access).
• Proficiency with 10-key by touch and Microsoft Office (Excel, Word, Outlook, SharePoint, Access), and the ability to quickly learn and navigate banking software applications and systems.
• Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment.
• Good written and verbal communications skills.
• Customer service orientation with effective problem-solving abilities and strong analytical skills.
• Self-starter possessing the ability to work independently while supporting a team environment.
• Strong attention to detail and high concern for data accuracy.
• Ability to follow directions and apply proper policies, procedures and guidelines.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Basic accounting knowledge including account reconciliation.
• Desire to achieve individual and team goals.

Minimum Qualifications/Experience:

• 1-2 years of banking or financial services operations experience.
• Bookkeeping or deposit operations experience preferred.

Formal Education & Certification:

• High School Diploma or equivalent required.

Work Status:

• Full-Time.

Supervisory Responsibility:

• None.

Travel:

• 0%25 - Negligible amount of travel expected.

Working Conditions:

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.