Returns Processor

DOEN; Vernon (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Healthcare

401k with company match

Sick time and holidays

Job summary

DOEN in Vernon, CA is seeking a Returns Processor to manage customer returns and support warehouse operations onsite. The role requires attention to detail, teamwork, and adherence to safety standards, with a 9:00 AM–5:30 PM schedule and occasional Saturdays.

The position involves processing returns, quality checks, stock replenishment, and data entry, using systems like Loop, Global-E, Netsuite and Shopify. Onsite work with potential overtime.

Qualifications

• 1-2 years Customer Service experience.
• 1-2 years Warehouse experience.
• Ability to communicate effectively with team members from diverse backgrounds.
• Passionate about working for an inclusive, values-driven brand.
• Ability to work independently as well as in a team.
• Follow safety guidelines and procedures.
• Excellent attendance and punctuality.
• Flexible to work any shift, weekends and holidays.
• Attention to detail and knowledge of the product.

Responsibilities

• Process returns from customers in a timely manner using systems such as Loop, Global-E, Netsuite and Shopify.
• Open inbound packages.
• Perform quality control on each item.
• Put away and organize units back to stock.
• Separate damaged items and determine if they can be repaired.
• Re-tag items with correct barcode after cleaning.
• Notify QC Department on transfers to alterations.
• Communicate issues to the Quality Control Manager.
• Notify Operations team of system/refund process errors.
• Notify Warehouse Manager of product issues (sewing, buttons, zippers).
• Transfer returned items using WMS mobile.
• Daily data entry.
• Transfer damages.

Skills

Customer Service

Warehouse

Communication

Teamwork

Attention to detail

Job description

Description of Duties
Title : Returns Processor
Classification: Non-Exempt
Pay Rate* : $21/hr.
Location: Vernon, CA (Onsite)
Schedule: Monday through Friday, 9:00AM-5:30PM (with some required Saturdays on an as needed basis)

Essential Duties and Responsibilities

• Process returns from customers in a timely manner, using systems such such as Loop, Global-E, Netsuite and Shopify
• Open inbound packages
• Perform quality control on each item
• Put away and organize the units back to stock
• Separate damaged items and determine if they can be repaired
• Re tag the items from cleaning with the correct barcode
• Notify QC Department on which units are being transferred to alterations
• Communicate any issues to products to our Quality Control Manager
• Notify Operations team of any system/refund process errors
• Notify Warehouse Manager of any products that have issues, such as poor sewing, loose buttons, and/or broken zippers
• Responsible for transferring returned items using the WMS mobile
• Daily data entry
• Transfer damages

Orders and Shipping

• Assist warehouse team with packing and picking if needed
• Help maintain a safe and clean work environment
• Assist with inventory counts and verification of stock
• Other duties as assigned

Qualifications

• 1-2 years Customer Service experience
• 1-2 years Warehouse experience
• Ability to communicate effectively with team members of different backgrounds and skill sets, cultural experience
• Passionate about working for an inclusive, values driven brand
• The ability to work independently as well as collaboratively
• Ability to understand and adhere to all job requirements and safety guidelines
• Excellent attendance and punctuality
• Provide flexibility to work any shift, any day of the week, including weekends & holidays
• Must follow all health and safety procedures and regulations as dictated by the organization and the state
• Attention to detail and knowledge of our product

Physical Requirements:

• Must be able to perform essential duties satisfactorily with reasonable accommodation
• Regularly Lift and move objects up to 25lbs
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl
• Occasionally required to sit and climb or balance
• Able to operate equipment such as computers, scanners, copy machines, phones
• Must be able to access various areas of a given location

Total Rewards Package

• Paid vacation, sick time, and holidays
• A fun-filled, work environment
• Healthcare, Vision, Dental
• 401k with company match

* Compensation will be determined based on experience and other factors permitted by law.

Company Overview

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.