Returns Processing Representative

Custom Wheel House; Santa Fe Springs (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer matching

Job summary

FOX Factory is seeking a Returns Processor to track returned products and warranty items, ensuring accurate refunds and efficient movement through refurbishment. The role supports product quality improvements by logging returns and test results.

You will interact with customers to obtain information, generate RMAs, and document all steps in the system. The ideal candidate has 2+ years in customer service and a HS diploma or equivalent.

Qualifications

• Must be able to multitask and handle pressure.
• Strong problem-solving abilities are required.
• Excellent interpersonal skills with customers and vendors.

Responsibilities

• Check warranties and prepare refund paperwork.
• Move returned products through the system to refurbish or resell.
• Process customer product returns and issue RMAs.
• Interact with customers to collect information about faulty products and provide RMA numbers.
• Inspect and test returned items; log data about returns in the system.

Skills

Multi-tasking

Problem solving

Interpersonal skills

Attention to detail

Education

HS diploma or equivalent

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!

Position Summary

Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Position Responsibilities

• Checks for and verifies warranties, and prepares required paperwork for refunds.
• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
• Processes product returns from customers.
• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
• Receives, sorts, and stages returns, and logs data about returns into the system.

Specific Knowledge, Skills or Abilities Required

• Multi-tasker and handles pressure well
• Ability to solve complex problems
• Strong interpersonal skills
• Meticulous attention to detail

Position Qualifications

• Education: HS diploma or equivalent
• Experience: 2+ years of relevant customer service experience required

Work Environment and Physical Requirements

Office Environment. Ability to sit for long periods of time. Vision abilities required to validate and enter data on computer.

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

Equal Opportunity Statement

Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.

Benefits

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.
• Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Compensation Range

$18.31 - $24.56