Returns Processing Representative

Fox Factory; Santa Fe Springs (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

FOX Factory is seeking a Returns Specialist to manage post-sale processes, verify warranties, and issue RMAs. You will move returned items through the refurbish/restock cycle and document everything in the system.

The role emphasizes attention to detail, strong communication with customers, and accurate data logging to support quality improvements and efficient resales.

Qualifications

• HS diploma or equivalent required.
• 2+ years of relevant customer service experience preferred.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Checks for and verifies warranties, and prepares required paperwork for refunds.
• Facilitates moving returned product through the system, with the goal of reselling refurbishable items.
• Processes product returns from customers.
• Interacts with customers, receives information about faulty products, and issues RMA numbers.
• Opens, spot checks, inspects, and tests returned RMA products.
• Receives, sorts, and stages returns, and logs data about returns into the system.

Skills

Multi-tasker

Problem solving

Interpersonal skills

Attention to detail

Education

HS diploma or equivalent

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers(“OEMs”), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

Position Summary:

Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Position Responsibilities:

• Checks for and verifies warranties, and prepares required paperwork for refunds.


• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.


• Processes product returns from customers.


• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.


• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.


• Receives, sorts, and stages returns, and logs data about returns into the system.

Specific Knowledge, Skills or Abilities Required:

• Multi-tasker and handles pressure well


• Ability to solve complex problems


• Strong interpersonal skills


• Meticulous attention to detail

Position Qualifications:

Education:

HS diploma or equivalent

Experience:

2+ years of relevant customer service experiencerequired

Work Environment and Physical Requirements:

Office Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer:

This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Compensation Range

$18.31 - $24.56

The compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.