Returns Desk Associate

Saks Fifth Avenue; Boca Raton (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Job summary

Saks Fifth Avenue in Boca Raton is seeking a Return Associate to support daily store operations by processing returns, reconciling reports, and maintaining product security. You will manage the digital return register and assist in ensuring all items are properly handled.

The role requires a flexible schedule, strong attention to detail, and the ability to influence store policies. Saks offers an excellent employee discount and benefits in a dynamic luxury retail environment.

Qualifications

• Flexible schedule according to business needs.
• Attention to detail and organized workspace.
• Ability to influence team to follow store policies and procedures.
• Experience with returns processing and reconciling reports is a plus.

Responsibilities

• Open/close digital return register.
• Maintain a neat and organized environment.
• Follow policies for processing returns, adjustments, and reconciling reports.
• Ensure product is secured to standard.
• Maintain integrity of product; separate, organize and secure com returns.
• Resolve customer issues both internal and external.

Skills

Attention to detail

Dependability

Team influence

Customer service

Job description

Salary Range $17.05 - $21.32*

Job Description

WHO WE ARE

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE

Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

WHAT YOU WILL DO

• Daily functions including but not limited to following:
• Opening/ Closing of digital return register
• Maintain a neat and organized environment
• Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
• Ensure product is secured to standard
• Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
• Resolve customer issues both internal and external

WHAT YOU WILL BRING

• Ability to work a flexible schedule as per business needs & adheres to dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making

YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.