Returns Department Shipper / Receiver

United Refrigeration, Inc.; Goodyear, Northern (AZ, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

United Refrigeration, Inc. in Goodyear, AZ is seeking a Returns Clerk to receive defective products, log them into our OS, verify data, and process vendor returns.

You will support accurate inventory, coordinate with branches, and ensure paperwork and RMPO/RAO flow follow vendor procedures. The role requires forklift experience, detail orientation, and the ability to lift heavy items in a climate-controlled warehouse.

Qualifications

• Knowledge of inventory receiving procedures required.
• Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
• Ability to accurately process return information in OS.
• Ability to follow vendor-specific return procedures.
• Fork lift experience mandatory requirement

Responsibilities

• Receive defective product from branches and enter the product into the OS.
• Verify entered information matches defective product, including date codes and serial numbers.
• Place incoming product in designated collection area identified by vendor name and account number.
• Process weekly, bi-monthly, and monthly vendor returns.
• Verify that piece count in OS matches physical piece count on hand.
• Create RMPO when an RMPO is not required and send parts to vendor.
• Submit RMAs to vendor by email with required Excel report when RGA is required.
• Upload EDI files to vendor portal when required.
• Forward paperwork to Philadelphia Returns Office for individual claim entry and retain parts for 90 days.

Skills

Inventory receiving

Verify product info

Return processing

Vendor procedures

Forklift

Tools

Excel

Vendor portals

Computer

Job description

Overview

General Summary

Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.

Supervisor

Returns Manager

Responsibilities

Essential Job Functions

• Receive defective product from branches and enter the product into the OS.
• Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
• Place incoming product in the designated collection area identified by vendor name and account number.
• Process weekly, bi-monthly, and monthly vendor returns.
• Verify that the piece count in the OS matches the physical piece count on hand.
• When an RGA is not required, create an RMPO and send the parts to the vendor.
• When an RGA is required, submit the request to the vendor by email with the required Excel report.
• Upload EDI files to the vendor's portal when required.
• When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
• For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
• Send vendor-tag paperwork to the Philadelphia Returns Office.
• Send batch numbers to the Claims Clerk by email when paper forms are not required.
• Participate in the October physical inventory.
• Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
• Count all product remaining in the Returns Center on the day of physical inventory.
• Reconcile product in transit by contacting branches as necessary.
• Send all product that is not required to be returned to a vendor to the scrap yard.
• Provide the scrap yard check to the Returns Manager for deposit.

Qualifications

Skills and Abilities

• Knowledge of inventory receiving procedures required.
• Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
• Ability to accurately process return information in OS.
• Ability to follow vendor-specific return procedures.
• Fork lift experience mandatory requirement

Equipment / Systems

• Computer.
• Vendor portals.
• Excel.

Work Conditions

• Climate Controlled Warehouse Environment
• Daily handling of previously installed A/C and refrigeration parts.
• Heavy lifting required
• Physical inventory is conducted annually in October.