Returns & Damages Warehouse Specialist — Growth Path

Red Stag Fulfillment; Salt Lake City (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Red Stag Fulfillment in Salt Lake City, UT is seeking a Warehouse Specialist (Returns & Damages) to focus on client experience and process flow. The role collaborates with leadership to troubleshoot abnormal conditions and manages processes and procedures to ensure they are met.

You will process tickets, monitor damaged inventory, and lead projects to return items in as-new condition, while coordinating with clients and internal teams for timely resolutions.

Qualifications

• Must be 18 years or older and able to pass a background check and drug screening.
• Must be able to lift up to 50 pounds and use team lift for heavier items.
• Must be able to walk long distances and stand for long periods.
• Excellent verbal communication skills with positive attitude.
• English required; bilingual in Spanish/English preferred.

Responsibilities

• Processing tickets in Team Support.
• Updating clients on damaged inventory weekly until resolution.
• Perform projects for clients to receive returns in as new inventory.
• Assist with projects to prepare items for recycling/disposal.
• Help processors with returns SOP and exceptions.
• Keeping constant communication with clients to resolve issues outside of the SOP.
• Determine the quickest, most effective ways to answer client questions.
• Work with a team and other departments to find appropriate solutions.
• Attendance and punctuality are a must. Seasonal attendance changes and requirements.
• Must be willing to work overtime on short notice to meet clients’ goals.
• Willingness to cross train in other departments.
• Ability to work independently with minimal supervision.

Skills

Team player

Detail oriented

Strong communication

Problem solving

Bilingual Spanish/English

Job description

Red Stag Fulfillment in Salt Lake City, UT is seeking a Warehouse Specialist (Returns & Damages) to focus on client experience and process flow. The role collaborates with leadership to troubleshoot abnormal conditions and manages processes and procedures to ensure they are met.

You will process tickets, monitor damaged inventory, and lead projects to return items in as-new condition, while coordinating with clients and internal teams for timely resolutions.