Returns

SanMar-Internal; Sparks (NV); On-site; USD 20,000 - 28,000; Full time

Job summary

SanMar is seeking a Returns Clerk in Sparks, NV to process customer returns and log all items. This role collaborates with the Customer Care Center, Credit, UPS and customers to complete returns paperwork accurately and efficiently.

Responsibilities include logging returns, processing paperwork, coordinating with carriers, restocking, and generating credit memos and invoices. Candidates should have 1–3 years warehouse experience and strong attention to detail.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of relevant warehouse experience.
• Requires interaction with account executives, customers and/or team members in English.
• Demonstrates ability to follow directions and adjust priorities as needed.
• Maintain a safe, neat and clean work area following safety regulations.
• Ability to work efficiently with minimal supervision.
• Support new employees and contribute to a positive work environment.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Log in all returned and delivered items and research returns without RA numbers as needed.
• Process all return paperwork upon completion of returning items to proper locations.
• Communicate with Customer Care Center on returned orders and with customers and UPS.
• Verify returned product matches bin location and restock to lo-bay/hi-bay locations.
• Invoice restocked credit memos and modify returns paperwork when necessary.
• Notify SanMar employees of packages and deliver daily priority packages and mail.
• Create and print credit memos and freight invoices.
• Perform other duties as assigned and comply with policies.

Skills

Warehouse experience

Attention to detail

English communication

Team cooperation

Education

High School Diploma

Job description

450 Ingenuity Ave, Sparks, NV 89441

Shift: 8:30am-5:00pm

Pay: $17.50hr

What's the Short Version?

A Returns Clerk is responsible for processing customer returns and logging in all returned and delivered items. This

position works closely with the Customer Care Center, Credit, UPS and sometimes customers in order to process the

returns paperwork accurately and efficiently.

What Will You Be Doing?

• Log in all returned and delivered items and research returns without Return Authorization Numbers (RA#) as needed.
• Process all return paperwork upon completion of returning all items to proper locations.
• Communicate with Customer Care Center on returned orders and occasionally with customers and UPS.
• Verify returned product matches with product in bin location and reshipping of orders. Restock returned product to lo-bay/hi-bay locations.
• Invoice all restocked credit memos and make modifications to returns paperwork when necessary.
• Notify SanMar employees of packages addressed to them and deliver daily priority packages and mail throughout facility within a timely manner.
• Create and print credit memos & freight invoices.
• Perform other duties as assigned
• Comply with all policies and standards

What Are We Looking For?

• High School Diploma or equivalent
• 1-3 years of relevant warehouse experience
• Requires interaction with account executives, customers and/or team members in English.
• Demonstrates ability to follow directions and change priorities or job duties as business needs require; support or rotate to other production functions as needed.
• Maintain a safe, neat and clean work area by adhering to SanMar’s safety regulations.
• Ability to work efficiently with minimal supervision.
• Welcome and help new employees in a positive manner, as required.
• Assist in building a positive and productive work environment.
• Strong attention to detail.
• Essential days or overtime may be required.

What's Our Offer?

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per

year to start. Employees also receive 8 paid holidays and 1 paid family day off

What Should You Expect?

DC Warehouse (Non-Equipment): While performing the duties of this job, the employee is constantly required to

stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee frequently

uses both hands as well as full range of motion of the neck, head and back. The employee is frequently required to

reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Basic literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.