Error Resolution

SanMar-Internal; Olde West Chester (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Family day off

Medical, dental, and vision insurance

401k plan with match

Life insurance

Short/long-term disability

Parental leave

Pet insurance

Job summary

SanMar is seeking an Error Resolution specialist for our Ohio warehouse to identify and resolve discrepancies in shipments, inventory, and orders. You will locate missing product quickly to complete and ship customer orders on time, while maintaining accurate records and supporting a fast-paced team.

This role requires attention to detail, problem-solving, and the ability to work independently or with others. Lift equipment may be used and OSHA guidelines followed to ensure safety and efficiency.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of warehouse experience preferred.
• Ability to read, write and identify colors, sizes, quantities, labels and SKUs.
• Ability to follow directions and adapt to changing priorities.
• Excellent problem-solving, verbal and written communication skills.
• Strong attention to detail and organizational skills.
• May be required to obtain Lift Operator Certification per OSHA guidance.

Responsibilities

• Identify and troubleshoot discrepancies with shipments, inventory and orders.
• Adjust inventory quantities and maintain accurate department records.
• Process ship short orders and correct mill errors.
• Review selected customer orders prior to shipping.
• May operate powered lift equipment as needed.

Skills

Problem solving

Verbal communication

Written communication

Attention to detail

Organization

Multitasking

Education

High School diploma or equivalent

Job description

Shift:10am-6:30pm

What's the Short Version?

The Error Resolution role researches and resolves any discrepancies with shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion.

What Will You Be Doing?

• Identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities.
• Maintain accurate department records.
• Understand and accurately processes ship short orders.
• Properly identify, correct, and record mill errors.
• Review selected customer orders prior to shipping.
• May be required to operate powered lift equipment.

What Are We Looking For?

• High School Diploma or equivalent
• 1-3 years of warehouse experience is preferred
• Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information
• Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
• May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation
• Demonstrates ability to follow directions and change priorities or job duties as business needs require
• Excellent problem-solving skills
• Demonstrated verbal and written communication skills
• Strong attention to detail
• Ability to work in high demand, high volume environment and meet deadlines
• Must have exemplary performance in regard to attendance, accuracy and productivity
• Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities
• Comprehends verbal and written instructions
• Able to work both independently and within a team
• Essential days or overtime may be required

What's Our Offer?

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.