Return to Work Coordinator

Gallagher Bassett; Franklin (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development

People-first culture

Global reach and local impact

Job summary

Gallagher Bassett seeks an experienced case manager to provide medical management for workers' compensation cases. The role includes telephonic case management with medical providers, employers, and claims professionals to restore injured workers to preinjury status.

Required is an active RN license with at least 3 years of acute care clinical experience. Bachelor's degree is preferred; workers' compensation experience and related certification are a plus.

Qualifications

• Minimum 3 years of clinical experience in an acute care setting.
• Active Registered Nursing license or equivalent within the state of practice.
• Bachelor's degree preferred. Worker's Compensation experience is preferred. Certification in related field preferred.

Responsibilities

• Provide medical management for workers' compensation injured employees.
• Perform case management via telephonic contact with medical providers, employers, claims professionals, and ancillary service providers.
• Manage medical care to return employees to preinjury status.
• Coordinate evaluation, treatment, and counseling with providers.
• Coordinate home care and determine need for home modifications.

Skills

Clinical experience

Case management

Education

RN license

Bachelor's degree preferred

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
How You'll Make An Impact
Provides medical management to workers compensation injured employees. Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers. Manage medical care in order to return injured employee to preinjury status. .
Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling. Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program.
Evaluates home care services and equipment and determines need for home modifications. Coordinates home care. Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary.
Analyzes results of treatment and medical status and reviews incoming provider reports.
Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence.
Generates reports to referral source to communicate case status, findings, and recommendations.
Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process.
Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency.
Documents case management observations, assessment, and plan in system.
Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected.About You
Required: Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required. Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed .
Preferred: Bachelor's degree preferred. Worker's Compensation experience is preferred. Certification in related field preferred.
Behaviors: Demonstrates adequate knowledge of managed care with emphasis on use of criteria , guidelines and national standards of practice. Demonstrates good written and oral communications, organizational and leadership skills. Computer literate. Demonstrates good time management skills. Self starter.Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)