Return Risk Coordinator

WorldLink, Inc.; Ridgefield Park (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

WorldLink, Inc. is seeking a Return Risk Coordinator to support operations for Care Return Risk. The role includes managing inventory, monitoring returns, and improving customer experience. Ideal candidates will have experience in returns management and strong analytical and organizational skills.

Benefits

Medical Plans

Vision Plan

Short-Term Disability

Long-Term Disability

401(k)

Qualifications

• At least 3 years of experience in Returns Management or Reverse Logistics.
• Experience with claims and shipment tracking websites.

Responsibilities

• Monitor/Track all Technical Return Authorization (RA).
• Manage daily inventory movement across Refurbish Centers.
• Address customer escalations related to 3PL issues.

Skills

Detail-oriented

Strong organization skills

Analytical skills

Communication skills

Education

BS/BA degree

Tools

SAP

Microsoft Word

Excel

Job description

Ridgefield Park, United States | Posted on 05/30/2025

WorldLinkis a rapidly growing information technology company atthe forefront of the tech transformation. From customsoftware development to cloud hosting, from big datato cognitive computing, we help companies harnessand leverage today’s most cutting-edge digitaltechnologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place todream and do. These are just a few words that describewhat life is like at WorldLink. We embrace a culture ofexperimentation and constantly strive for improvement andlearning.

We takepride in our employees and their future with continuedgrowth and career advancement. We put TEAM first. We are acompetitive group that like to win. We're grounded byhumility and driven by ambition. We're passionate, andwe love tough problems and new challenges. You don'thear a lot of "I don't know how" or "Ican't" at WorldLink. If you are passionate aboutwhat you do and having fun while doing it; tired of rigidand strict work environments and would like to work in anon-bureaucratic startup cultural environment, WorldLink maybe the place for you.

We arelooking for a Return Risk Coordinator who will be responsible forsupporting the daily operations for Care Return Risk operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve the Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.

Roleand Responsibilities:

• Monitor/Tracking of all Technical Return Authorization (RA).
• Daily review and submission of approved of B-Good scrap.
• Manage daily inventory movement across Refurbish Centers.
• Monitor 3PL Exchange and Return White Glove Performance.
• Monitor SLA/KPI with RBs and 3PLs.
• Address all inventory and RA discrepancies.
• Manage and Process Claims against 3PL and Vendors.
• Work with Call Center on addressing customer escalations related to 3PL issues.
• Recommend improvements by reviewing vendor’s performance.

Required Experience and Education:

• At least 3 years of work experience in Returns Management or Reverse Logistics.
• BS/BA degree preferred or equivalent experience.
• Experience with SAP preferred.
• Being familiar with the sales or service operation of electronic goods.
• Experience with claims and shipment tracking websites.

Necessary Skills and Attributes:

• Self-motivatedindividual with the ability to thrive in a team-based orindependent environment.
• Detail-oriented with strongorganization skills.
• Ability to work in afast-paced environment.
• Limited supervisionand the exercise of discretion.
• Good analytical, interpersonal, communication and time management skills.
• Proficient in Microsoft Word, Outlook Email and Excel.
• Proficiency in CSV file creation and requirements.

Physical Demands:

Thephysical demands described here are representative ofthose that must be met by contract employee tosuccessfully perform the essential functions of thisjob. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essentialfunctions.

Whileperforming the duties of this job, the contract employee isoccasionally required to stand, clean, crawl, kneel, sit,sort, hold, squat, stoop, stand, twist the body, walk, usehands to finger, handle, or feel objects, tools orcontrols, reach with hands and arms, climb stairs or laddersand scaffolding, talk or hear, and lift up to 20 pounds.Specific vision abilities required by the job includeability to distinguish the nature of objects by using theeye. Operate a computer keyboard and view a video displayterminal between 50% - 95% of work time, including prolongedperiods of time. Requires considerable (90%+) work utilizinghigh visual acuity/detail, numeric/character distinction, andmoderate hand/finger dexterity.

Performswork under time schedules and stress which are normallyperiodic or cyclical, including time sensitive deadlines,intellectual challenge, some language barriers, and projectmanagement deadlines. May require working additional timebeyond normal schedule and periodic travel.

WHATwe’ll bring:

Duringyour interview process, our team can fill you in on all thedetails of our industry-competitive benefits and careerdevelopment opportunities. A few highlightsinclude:

• MedicalPlans
• Vision Plan
• Short-TermDisability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ IdentityTheft Protection
• 401(k)

WHATyou should know:

Oursuccess begins and ends with our people. We embracediverse perspectives and value unique humanexperiences. WorldLink is an Equal EmploymentOpportunity and Affirmative Action employer. All employmentat WorldLink is decided on the basis ofqualifications, merit, and business need. We endeavorto continue our footprint as a diverse organization byhighlighting opportunities for all people. WorldLinkconsiders applicants for all positions without regard torace, color, religion or belief, sex, (including pregnancy andgender identity), age, national origin, political affiliation,citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity,physical or mental disability or any other characteristicprotected by applicable laws. People with disabilities who needassistance with any part of the application process shouldcontact us.

Thisjob description is designed to cover the main responsibilitiesand duties of the role but is not designed to be acomprehensive list of all.