Retreat Services Associate (Part Time; Multiple openings)

The Associated: Jewish Community Federation of Baltimore; Reisterstown (MD); On-site; USD 20,664 - 27,552; Part time

Job summary

The Associated: Jewish Community Federation of Baltimore is seeking a part-time Retreat Services Associate to assist with food service and the facility's cleanliness. Responsibilities include dining area upkeep, catering services, and maintaining common areas. Ideal candidates must have good communication skills, demonstrate strong customer service, and work well both independently and in a team.

This position requires a high school diploma and offers a dynamic work environment at the Pearlstone Conference and Retreat Center in Maryland.

Qualifications

• Previous experience preferred.
• Solid work ethic with strong organizational skills.
• Ability to deal with difficult people.

Responsibilities

• Assist in food service and facility cleanliness.
• Participate in catering services including setup and cleanup.
• Maintain appearance of common areas and meeting spaces.

Skills

Good verbal and written communication skills in English

Strong Customer Service Skills

Time Management Skills

Detail oriented

Ability to work independently

Flexibility to accept new responsibilities

Education

High School diploma/GED

Job description

The part‑time Retreat Services Associate position is to assist in the day to day operations focused on food service and the overall cleanliness of the facility including: dining areas, kitchen, bathrooms, common areas, meeting rooms, lodging rooms and other duties when assigned by supervisors. This position reports to the Retreat Services Manager. Looking to fill multiple Retreat Services Associate part‑time roles.

The Retreat Services Associate(s) will be called upon to participate in catering services including dining and buffet table setting, food service, clean‑up, light kitchen prep and dishwashing. Additional tasks include cleaning and restocking bathrooms, maintaining the appearance of common areas including sweeping, mopping, emptying trash, cleaning windows, organizing and stocking storage areas. Retreat Services Associates may be asked to assist with outdoor and special events as needed and when available.

The ideal candidate must possess a solid work ethic with strong organizational and time‑management skills, excellent attention to detail, good verbal and written communication skills in English, as well as provide excellent customer service and maintain a professional demeanor. The retreat center is not close to public transportation so a personal vehicle will be necessary.

Tasks/Responsibilities

Retreat Services Associates may be assigned to any of the following job duties. Managers and Supervisors reserve the right to determine which task(s) an associate is assigned to, based on facility needs as well as the individual’s strengths and experience.

Catering Services

• Dining room set up and meal service including dining tables and buffet with necessary equipment and prepared food in a timely manner prior to scheduled mealtime
• Working at a fast pace to maintain the buffet throughout meal service, refilling food and keeping area tidy as needed
• Set up, upkeep and breakdown of the guest self‑bussing station prior to, during and after meal
• Break down buffet at the conclusion of meal service, clearing/wrapping/dating/storing extra food
• Sweep & mop floor, wipe down chairs, reset buffets dining tables as needed in preparation for next meal
• Serving and clearing for guests receiving upgraded service (plated service, no self‑bussing)
• Ensure snacks are delivered with appropriate plates, napkins & utensils and cleared according to the scheduled location and time on the catering schedule
• Maintain the lobby Beverage Station, cleaning and replenishing as needed with beverage supplies, cups, and condiments. This includes setting up, maintain and breaking down the coffee and teas for Shabbat every Friday – Saturday.
• Maintain an organized and clean linen closet

Kitchen Duties

• Washing and putting away dishes, glassware, cooking equipment, and utensils in commercial dish machine and 3‑compartment sink
• Clean and restock kitchen employee bathroom as needed.
• Ensure kitchen linens are picked up, laundered, and returned daily
• Take trash out to dumpsters, replace trash can liner, clean trashcans as needed.
• Scrub, sweep, & mop kitchen floor as needed or requested
• Assist with deliveries, storing items in their proper place, break down boxes, take to dumpster

Meeting Spaces

• Breakdown, clean, and re‑set rooms for the next scheduled function according to instructions.
• Complete meeting room setups (tables, chairs and other supplies) before, during and after events
• Maintain and set up all audio/visual equipment as assigned
• Store and maintain all furniture and equipment in an orderly and neat manner
• Maintain and set up all ritual objects, siddurim and furnishings
• Setup, maintain, and attend to Campus Rentals groups when called upon and available

Common Areas

• Responsible for appearance and cleanliness of all public rooms and social areas
• Monitor collection of trash and recycling inside lounges and on walkways
• Clean and maintain all public spaces and areas as detailed by supervisors

General duties

• Monitor all meeting rooms, offices, lounges and lavatories for equipment or furnishings problems, including blinds, plumbing, light bulbs, upholstery, carpet, and inform supervisor if special attention is required
• Inform supervisor of need to reorder supplies, paper products and other shortages.
• Provide top notch customer service to all guests, assist guests with luggage/boxes upon check‑in and check‑out, and answer general guest inquiries
• Assist in completing various yearly inventories
• Maintain acceptable standards of personal hygiene
• Comply with department’s dress code
• Follow safety regulations, reporting injuries or any unsafe conditions and work practices to the supervisor
• Attend All‑Staff and Retreat Services Staff meetings, in‑service training and education sessions as assigned
• Other tasks/duties as assigned

Adamah Employee Standards

• Be a team player
• Sustain a positive, enthusiastic and professional attitude at all times
• Adhere to supervisor directives
• Maintain a professional appearance and demeanor
• Arrive prior to the scheduled starting time, properly dressed and prepared to work
• Perform all duties in a timely, accurate, honest, and professional manner

Education and Experience

• High School diploma/GED (in progress or completed) required, previous experience preferred.

Skills/Requirements

• Good verbal and written communication skills in English
• Strong Customer Service and Time Management Skills
• Detail oriented and able to multi‑task
• Ability to work independently and work well in a team environment
• Flexibility to accept new responsibilities and direction as necessary
• Needs to be receptive to and accepting of guidance from others
• Ability to deal with difficult people and problems and work in a diverse group of people

Physical Demands

• Stand for long periods of time
• Push or pull 10‑50 lbs.
• Lift 10‑50 lbs.

Mental, Physical and Visual Skills

Must be able to follow written, verbal, or diagrammatic instructions with several concrete variables. Able to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals and percentages. Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Must have superior organizational skills and prioritize tasks well. Must be able to do heavy work, exerting up to 50 pounds of force occasionally, moving furniture and performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, pulling, walking, pushing, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions. Have visual requirements of mid‑range vision.

Working Conditions

This is a NON‑EXEMPT position with varied work hours. The Pearlstone Conference and Retreat Center is open 365 days a year and Culinary & Retreat employees must understand that they may be required to work day, evening, weekend, and holiday shifts, based on guest needs. Associates will work in a normal hotel and commercial kitchen environment.

Uniform

Employees must provide and wear black slip‑resistant shoes while in the Pearlstone kitchen and dining room. Pearlstone will provide uniform shirts for all Culinary & Retreat employees. Dockers‑style pants or long skirt, or black jeans are acceptable, but leggings, yoga pants, and sweats are not. Uniforms must be kept in good condition and laundered regularly. Employee must also securely restrain hair or wear hair and/or beard covering while involved with food preparation.

Evaluation

Ninety days from date of employment date. Thereafter, annually in second fiscal quarter.

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job‑related duties as requested by management. All requirements are subject to possible modification to reasonable accommodate individuals with a disability.