Campus Associate

CHAI; Reisterstown (MD); On-site; USD 20,664 - 27,552; Part time

Job summary

CHAI, based in Reisterstown, Maryland, is seeking a Campus Associate to assist in daily operations at Pearlstone Center. This part-time role involves strong customer service skills, maintaining cleanliness, and supporting guests throughout their stay.

The ideal candidate will be organized, detail-oriented, and able to work independently, providing top-notch service to ensure a great experience for all guests. Reliable transportation is necessary as the location is not accessible via public transport.

Qualifications

• Must possess strong organizational and time-management skills.
• Reliable transportation is required as Pearlstone Center is not close to the bus line.
• Ability to deal with difficult people and work in a diverse group.

Responsibilities

• Warmly greet guests as they arrive and direct them to the appropriate location.
• Direct cars and vendors to appropriate parking locations.
• Ensure bathrooms are clean and stocked throughout the day.
• Maintain contact with the group leader and supervisor.
• Provide excellent customer service and assist guests with luggage.

Skills

Good verbal and written communication skills in English

Strong Customer Service

Time Management Skills

Detail oriented

Ability to work independently

Job description

Campus Associate

Department: Campus

Reports to: Director of Hospitality Operations

Date revised: May 19, 2025

Status: Hourly, Non-Exempt

Pearlstone is a dynamic and multi-faceted retreat center comprised of campus rentals, aquatics, catering services, conference facilities and overnight accommodations.

The Campus Associate position is a part‑time role to assist in the day‑to‑day operations focused on customer service, guest check‑in, parking, overall cleanliness of the Campus including pavilions, locker rooms, rest rooms, and grounds. Assist in assigned activities of ropes for Retreats, Getaways, and public activities as well as other duties when assigned by supervisors.This position reports to Campus Supervisor/Director of Hospitality Operations.

They must possess a solid work ethic with strong organizational and time‑management skills, excellent attention to detail, and good verbal and written communication skills in English, as well as provide excellent customer service and maintain a professional demeanor. Reliable transportation is required as Pearlstone Center is not close to the public bus line.

This is a part‑time position working up to 25 hours per week, with access to some of our benefits. A flexible schedule is required. There is growth potential to a full benefit eligible, average thirty hours per week schedule for candidates who prove consistent and reliable, demonstrate a strong work ethic, high performance, and ability to complete certifications and training.

Tasks/Responsibilities

• Greeting Guests
  • Warmly greet guests as they arrive and administer wrist band dedicated to their group.
  • Keep track of the number of wristbands distributed per group.
  • Direct guests to the appropriate location.
  • Answer questions as they arise pertaining to the facility.
• Parking Attendant
  • Direct cars and vendors to the appropriate location for parking.
  • Maintain an efficient and organized parking area that allows for cars to safely park and exit, while maximizing space.
• Maintenance
  • Ensure signage is placed in appropriate locations.
  • Set up pavilion for guest arrival including picnic tables, garbage bins, recycling bins, and other requested items.
  • Ensure bathrooms are unlocked, clean and fully stocked prior to guest arrival and throughout the day.
  • Removal of trash throughout the guest stay.
  • Pick up trash on the facility grounds throughout the day.
• Group Liaison
  • Responsible for contact with group leader throughout the day.
  • Support other Campus Associates in fulfilling their responsibilities.
  • Maintain contact with Campus Supervisor /Event Coordinator throughout the day.
  • Provides sports equipment bag to the group leader and retrieves at the end of the group rental, ensuring all equipment is included and not damaged.
  • Provides first aid kit to the group leader and retrieves at the end of the group rental, ensuring all items are restocked if necessary.
  • Assist in staffing of all rope’s activities.
• General duties
  • Wear appropriate uniform for Campus Associates, including name tag.
  • Inform supervisor of need to reorder supplies, paper products and other shortages.
  • Provide top‑notch customer service to all guests, assist guests with luggage/boxes upon check‑in and check‑out, and answer general guest inquiries.
  • Other tasks/duties as assigned.

Pearlstone Employee Standards

• Be a team player
• Sustain a positive, enthusiastic and professional attitude at all times
• Accommodate requests with a smile and “let me see what I can do” attitude
• Adhere to supervisor directives
• Maintain a professional appearance and demeanor
• Arrive prior to the scheduled starting time, properly dressed and prepared to work
• Perform all duties in a timely, accurate, honest, and professional manner

Skills/Requirements

• Good verbal and written communication skills in English.
• Strong Customer Service and Time Management Skills.
• Detail oriented and able to multi‑task.
• Ability to work independently and work well in a team environment.
• Flexibility to accept new responsibilities and direction as necessary.
• Needs to be receptive to and accepting of guidance from others.
• Ability to deal with difficult people and problems and work in a diverse group of people.

Physical Demands

• Stand for long periods of time
• Lift 10‑50 pounds

Mental, Physical and Visual Skills

Must be able to follow written, verbal, or diagrammatic instructions with several concrete variables. Able to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals and percentages. Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Must be able to do heavy work, exerting up to 50 pounds of force occasionally, moving furniture and performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, pulling, walking, pushing, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions. Have visual requirements of mid‑range vision.

Working Conditions

This is a NON‑EXEMPT position with varied work hours. Works in a normal retreat center and outdoor environment. Potential exposure to noise due to exhaust fans and equipment, cleaning chemicals, hot and cold temperatures and fast work pace due to meeting deadlines.

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job‑related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Evaluation

Ninety days from date of employment date. Thereafter, annually on anniversary date.