Retirement Services Rep (FINRA LICENSING REQUIRED)

adpinternalcareers; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

ADP Retirement Services is seeking a Retirement Services Representative to educate employees on plan benefits, resources, and investment options, acting as the primary contact for clients. The role requires completing FINRA Series 6 and 63 licenses and delivering high-quality service across education, rollover support, and account transactions.

Candidates should have 1+ year in client service or finance, strong communication skills, and be able to work varied hours within EST.

Qualifications

• FINRA Series 6 and 63 securities licenses (can be obtained after hire).
• 1+ year of Client Service/Customer Service or Finance/Banking experience.
• Strong and proven communication skills.
• Availability to work an 8 hour shift between 8am-9pm EST.

Responsibilities

• Educates employees on account information, plan benefits, resources and tools to enable informed financial decisions.
• Educate on mutual funds, rates of return, market timing, and self-directed accounts during enrollment or calls.
• Explain distribution options for retirement or rollover and assist with rollovers into ADP plans.
• Drive high employee satisfaction through quality call interactions and support client retention.
• Maintain knowledge of CRM, Plan Sponsor/Participant website, Simplicity and workflow systems.
• Troubleshoot and resolve employee issues with the recordkeeping platform and processes.
• Adhere to daily schedule; support high call volumes and overtime during peak times.
• Participate in task forces and cross-unit collaborations as needed.

Skills

Communication skills

Customer service experience

Finance experience

Problem solving

Education

Bachelor's degree

Tools

CRM system

Plan Sponsor site

Simplicity

Workflow system

Job description

Position Summary:

The Retirement Services Representative is a licensed Retirement professional responsible for providing exceptional service to the employees of ADP Retirement Service's clients. They are the primary point of contact for employees and proactively drive employee education by raising awareness of the various tools and resources made available to employees for their retirement and financial planning. Educates employees on plan benefits, plan resources, financial wellness, investment company products, and also assist employees with individual account transactions. The Retirement Services Representative must be capable of communicating with employees at all levels within the organizations Retirement Services supports. As the Retirement Services Representative frequently discusses and educates on investment company products and processes financial transactions, they are required to successfully obtain and maintain their series 6 and 63 FINRA securities licenses.

Job Responsibilities:

• Educates employees on account information, plan benefits, plan resources and tools such as Financial Wellness, Mobile, Retirement Savings Calculator, and Investment Product information enabling employees to make informed financial and investment decisions.


• Firm understanding and education on mutual funds, rates or return, personal rates or return, market timing restrictions, self-directed brokerage accounts on enrollment calls and
  any investment related calls enabling employees to make informed financial and investment decisions.


• Educate employees on distribution options available to them when transitioning employers or commencing retirement, and presents the American Century Investments Rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans.


• Drive high levels of employee satisfaction through exceptional call quality interactions, leading to stronger employee satisfaction and client retention.


• Maintain full working knowledge of desktop tools such as CRM system, Plan Sponsor and Participant website, Simplicity, and workflow system.


• Proactively troubleshoot and probe to resolve employee issues, again requiring full working knowledge of the recordkeeping platform and business processes that support it.


• Adhere to daily schedule and support high call volumes of inbound calls. Flexibility to maintain increase of daily phone time during peak times (which can be unplanned and impacted by market fluctuations).


• Educate employees on distribution options available to them when transitioning employers or commencing retirement rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans.


• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

Job Requirements:

• FINRA Series 6 and 63 securities licenses and Securities Industry Essentials (can be obtained after being hired into the role)


• 1+ year of Client Service/Customer Service or Finance/Banking experience


• Strong and proven communication skills


• You must be available to work an 8 hour shift between the hours of 8am - 9pm EST

A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications:

• Bachelor's degree preferred, or equivalent of experience and education


• FINRA Series 6 and 63 securities licenses and Securities Industry Essentials


• This is a non-exempt/hourly position, willingness to work overtime and varied day-time shifts will be necessary.