Retirement Services Rep (FINRA LICENSING REQUIRED)

ADP; El Paso (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

ADP Retirement Services is seeking a Retirement Services Representative to educate employees on 401(k) plan benefits, resources, and financial planning. The role serves as the primary contact for employees, handling education on investment products and assisting with account transactions.

The position requires FINRA licenses (6 and 63) and Securities Industry Essentials, with a strong emphasis on communication and customer service. Flexible shifts within EST hours are expected.

Qualifications

• FINRA Series 6 and 63 licenses, and Securities Industry Essentials (can be obtained after hire).
• 1+ year of Client Service/Customer Service or Finance/Banking experience.
• Strong and proven communication skills.
• Availability to work an 8 hour shift between 8am-9pm EST.

Responsibilities

• Educates employees on account info, plan benefits, resources and tools for informed decisions.
• Educates on mutual funds, rates of return, market timing, and self-directed accounts.
• Educates on distribution options and rollovers into ADP plans.
• Drive high levels of employee satisfaction through quality call interactions.
• Maintain knowledge of CRM, Plan Sponsor/Participant websites, Simplicity and workflow.
• Troubleshoot employee issues with knowledge of recordkeeping platforms.
• Adhere to daily schedule and handle high call volumes; assist during peak times.
• Participate in task forces and cross-unit collaboration as needed.

Skills

FINRA Series 6

FINRA Series 63

Securities Industry Essentials

Customer Service

Communication Skills

Tools

CRM system

Plan Sponsor website

Participant website

Simplicity

Workflow system

Job description

Retirement Services Representative (401k)

Position Summary

The Retirement Services Representative is a licensed Retirement professional responsible for providing exceptional service to the employees of ADP Retirement Service's clients. They are the primary point of contact for employees and proactively drive employee education by raising awareness of the various tools and resources made available to employees for their retirement and financial planning. Educates employees on plan benefits, plan resources, financial wellness, investment company products, and also assist employees with individual account transactions. The Retirement Services Representative must be capable of communicating with employees at all levels within the organizations Retirement Services supports. As the Retirement Services Representative frequently discusses and educates on investment company products and processes financial transactions, they are required to successfully obtain and maintain their series 6 and 63 FINRA securities licenses.

Job Responsibilities

• Educates employees on account information, plan benefits, plan resources and tools such as Financial Wellness, Mobile, Retirement Savings Calculator, and Investment Product information enabling employees to make informed financial and investment decisions.
• Firm understanding and education on mutual funds, rates or return, personal rates or return, market timing restrictions, self-directed brokerage accounts on enrollment calls and any investment related calls enabling employees to make informed financial and investment decisions.
• Educate employees on distribution options available to them when transitioning employers or commencing retirement, and presents the American Century Investments Rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans.
• Drive high levels of employee satisfaction through exceptional call quality interactions, leading to stronger employee satisfaction and client retention.
• Maintain full working knowledge of desktop tools such as CRM system, Plan Sponsor and Participant website, Simplicity, and workflow system.
• Proactively troubleshoot and probe to resolve employee issues, again requiring full working knowledge of the recordkeeping platform and business processes that support it.
• Adhere to daily schedule and support high call volumes of inbound calls. Flexibility to maintain increase of daily phone time during peak times (which can be unplanned and impacted by market fluctuations).
• Educate employees on distribution options available to them when transitioning employers or commencing retirement rollover option to employees of eligible plans. Assist employees with support for incoming rollovers into ADP plans.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

Job Requirements

• FINRA Series 6 and 63 securities licenses and Securities Industry Essentials (can be obtained after being hired into the role)
• 1+ year of Client Service/Customer Service or Finance/Banking experience
• Strong and proven communication skills
• You must be available to work an 8 hour shift between the hours of 8am - 9pm EST

Required

A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications

• Bachelor's degree preferred, or equivalent of experience and education
• FINRA Series 6 and 63 securities licenses and Securities Industry Essentials
• This is a non-exempt/hourly position, willingness to work overtime and varied day-time shifts will be necessary.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.