Retirement Relationship Manager III

Alerus; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellbeing benefits

401(k) and ESOP

Paid time off

Learning & development

Volunteer time & donation match

Job summary

Alerus, a leading commercial wealth bank and retirement provider, is seeking a seasoned advisor to grow and support client relationships across retirement plans. You will be the primary advisor contact, conducting education and enrollment support, reviewing plan performance, and negotiating fees while applying ERISA expertise.

You will travel to client sites as needed, manage escalations, and collaborate with internal stakeholders to enhance plan health and client satisfaction.

Qualifications

• Bachelor's degree in business related field or equivalent experience
• 7+ years of experience in the retirement industry
• In depth knowledge of investments and fee schedules
• In depth knowledge of retirement plan structure
• Ability to present professionally to all knowledge levels
• Strong written and oral communication and client service skills
• Ability to work independently and set priorities
• Microsoft Word, PowerPoint, and Excel proficiency
• Overtime may be required to meet peak workloads

Responsibilities

• Grow, support, and manage advisor relationships and act as primary contact for escalations
• Lead plan reviews, education, enrollment support and participant education plans
• Discuss and negotiate fees, plan design, and fund changes with clients
• Provide advanced investment guidance and ERISA retirement plan industry knowledge
• Travel to client locations for education and reviews as needed
• Partner with internal teams to resolve client issues and retain business
• Present the Alerus value proposition to client influencers and decision makers
• Review fee schedules and plan health to grow client relationships

Skills

Relationship management

Investment knowledge

Communication

Plan design knowledge

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

PowerPoint

Excel

Job description

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non-fiduciary investment reviews, fee benchmarking and plan design discussions. For direct plans, complete plan reviews and lead participant education and enrollment support.

WHAT YOU'LL BE DOING:

• Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.
• Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns. Proactively and consistently present Alerus value proposition.
• Apply advanced investment knowledge including understanding of markets, basic economic data, asset classes, models, CIFS and target date funds.
• Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews.
• Will act as the primary Advisor contact or Sponsor contact for direct plans. Traveling to client locations for education as needed.
• Assigned a book of plans, based on advisor relationship. Responsible for helping to support and grow advisor relationships.
• Provide and execute an education plan for retirement plan participants utilizing multiple delivery formats including on-site group meetings, individual meetings, webinars, print materials and recorded presentations.
• Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups.
• Review fee schedules and structure with clients.
• For direct business, responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus.
• Handles all escalations and is responsible for client/advisor retention.
• Will partner with internal stakeholders to research and resolve client issues.

WHAT YOU SHOULD HAVE:

• Bachelor's Degree in a business related field, or equivalent experience.
• Minimum of seven years' of experience in the retirement industry.
• In depth knowledge of investments and fee schedules.
• In depth knowledge of retirement plan structure.
• Ability to present in a professional manner to all levels of knowledge among clients.
• Good written/oral communication, organization, and client service skills required.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Basic knowledge of Microsoft Word, PowerPoint, and Excel.
• Available to work overtime to cover peak workloads and other business needs.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

BASE PAY RANGE:

$75,000 - $90,000 per year based on experience. Candidates with extensive knowledge in the industry will be reviewed for a more senior level role with an increased compensation range.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.