Retirement Relationship Manager II

Alerus Financial; Phoenix (AZ); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health and well-being benefits

401(k) and ESOP for retirement savings

Generous paid time off programs

Job summary

Alerus Financial is seeking a professional to manage and support advisor relationships in Phoenix, Arizona. This role involves handling client communications and conducting regular plan reviews, requiring a Bachelor's Degree and a minimum of five years in the retirement industry.

The ideal candidate will possess strong analytical skills and an understanding of investment and fee structures. Alerus offers a competitive compensation package, including health benefits, paid time off, and opportunities for professional development.

The work environment is primarily office-based, with a commitment to providing exceptional financial product expertise and support.

Qualifications

• Minimum of five years' experience in the retirement industry.
• In-depth knowledge of investments and fee schedules.
• Ability to maintain professional relationships with clients.

Responsibilities

• Manage and retain a portfolio of business clients.
• Maintain communication with client influencers/decision-makers.
• Conduct regular plan, investment and service reviews.
• Act as the primary Advisor contact for direct plans.
• Review fee schedules with clients.

Skills

Client service skills

Written communication

Organizational skills

Technical problem-solving

Knowledge of ERISA

Education

Bachelor's Degree in a business related field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

WHO ARE WE

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long‑term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES

Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE

Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non‑fiduciary investment reviews, fee benchmarking and plan design discussions. For direct plans, complete plan reviews and lead participant education and enrollment support.

WHAT YOU'LL BE DOING

• Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.
• Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns. Proactively and consistently present Alerus value proposition.
• Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews.
• Will act as the primary Advisor contact or Sponsor contact for direct plans.
• Assigned a book of plans, based on advisor relationship. Responsible for helping to support and grow advisor relationships.
• Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups.
• Review fee schedules and structure with clients.
• For direct business, responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus.
• Handles all escalations and is responsible for client/advisor retention.
• Will partner with internal stakeholders to research and resolve client issues.

WHAT YOU SHOULD HAVE

• Bachelor's Degree in a business related field, or equivalent experience.
• Minimum of five years' of experience in the retirement industry.
• In depth knowledge of investments and fee schedules.
• Good written/oral communication, organization, and client service skills required.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Basic knowledge of Microsoft Word, PowerPoint, and Excel.
• Available to work overtime to cover peak workloads and other business needs.

WHAT WE BRING TO THE TABLE

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well‑being benefits, including medical, dental, vision, life and long‑term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE

$65,000 - $72,000 per year

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.