Retirement Relationship Manager II

Alerus; North Dakota; On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Generous PTO

Career development

Financial wellness tools

Volunteer time & donation match

Job summary

Alerus is seeking an experienced Retirement Advisor to grow and support advisor relationships, serve as the primary contact for direct plans, and lead plan reviews and education.

You will analyze client needs, discuss fee benchmarking, negotiate fees, and work with internal teams to resolve issues while maintaining high service levels.

Qualifications

• Bachelor’s Degree in business-related field or equivalent experience.
• Minimum of five years’ experience in retirement industry.
• In-depth knowledge of investments and fee schedules.
• Strong written and verbal communication, organization, and client service skills.
• Ability to work independently and set priorities.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Willingness to work overtime to cover peak workloads.

Responsibilities

• Manage and retain a portfolio of business clients with advanced financial solutions.
• Maintain ongoing communication with client decision makers to understand goals and present value proposition.
• Conduct ERISA and retirement plan reviews with clients and intermediaries.
• Serve as primary Advisor or Sponsor contact for direct plans.
• Support advisor relationships and grow client base.
• Engage with plan participants, sponsors, committees, and peers.
• Review fee schedules and structure with clients.
• Improve plan health through participant education and enrollment support.
• Handle escalations and drive client/advisor retention.
• Partner with internal teams to resolve client issues.

Skills

Communication skills

Client service

Independent work

Prioritization

Education

Bachelor’s Degree in business related field

Tools

Microsoft Word

PowerPoint

Excel

Job description

Description

Job Details

WHO ARE WE

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES:

Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

About The Role

Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non-fiduciary investment reviews, fee benchmarking and plan design discussions. For direct plans, complete plan reviews and lead participant education and enrollment support.

What You’ll Be Doing

• Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.
• Maintain ongoing communication with client influencers/decision makers to understand their goals/objectives and identify service concerns. Proactively and consistently present Alerus value proposition.
• Proactively employ/share technical knowledge of and experience with ERISA and retirement plan industry with clients and intermediaries while conducting regular plan, investment and service reviews.
• Will act as the primary Advisor contact or Sponsor contact for direct plans.
• Assigned a book of plans, based on advisor relationship. Responsible for helping to support and grow advisor relationships.
• Proactively demonstrate ability to engage and interact with varying audience types including plan participants, plan sponsors, investment committees, and peer groups.
• Review fee schedules and structure with clients.
• For direct business, responsible for improving overall plan health through participant education and enrollment support and growing the client relationship with Alerus.
• Handles all escalations and is responsible for client/advisor retention.
• Will partner with internal stakeholders to research and resolve client issues.

What You Should Have

• Bachelor’s Degree in a business related field, or equivalent experience.
• Minimum of five years’ of experience in the retirement industry.
• In depth knowledge of investments and fee schedules.
• Good written/oral communication, organization, and client service skills required.
• Ability to maintain professional working relationships with internal and external clients.
• Ability to work independently and set priorities.
• Ability to interpret documents and resolve technical problems.
• Basic knowledge of Microsoft Word, PowerPoint, and Excel.
• Available to work overtime to cover peak workloads and other business needs.

What We Bring To The Table

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT:

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

Base Pay Range

$65,000 - $72,000 per year based on experience. Candidates with extensive knowledge in the industry will be reviewed for a more senior level role with an increased compensation range.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.