Retirement Plan Services Specialist

Doeren Mayhew; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Doeren Mayhew in Grand Rapids, MI seeks a Retirement Plan Services Specialist to support operations across the Retirement Plan Services department. This role will work with plan administrators, implementation staff, and clients to ensure accurate plan documents, timely communications, and smooth transitions.

You will participate in installations, plan conversions, and design projects, coordinating engagement letters and service documentation while maintaining client files and financial records.

Qualifications

• Bachelor’s degree preferred.
• Experience in retirement plan administration or related role.
• Strong Excel skills and data analysis.

Responsibilities

• Preparing and processing plan documents, amendments, resolutions, and related participant communications.
• Assisting with new plan installations, plan conversions, and TPA transitions.
• Preparing retirement plan proposals and supporting plan design projects.
• Drafting and coordinating engagement letters and related service documentation.
• Processing payroll contribution files and assisting with contribution-related reconciliations.
• Supporting retirement plan administrators with annual administration and other client needs.
• Assisting with participant distributions, loans, and other transaction-related requests.
• Maintaining and updating client files, internal systems, databases, and workflow records.
• Reconciling recordkeeper payments, revenue reports, and other departmental financial information.
• Coordinating with recordkeepers, financial advisors, payroll providers, clients, and internal team members.
• Identifying opportunities to improve processes, strengthen internal controls, and use technology more effectively.
• Assisting with special projects and other departmental priorities as needed.

Skills

Microsoft Excel

Communication skills

Project management

Education

Bachelor’s degree preferred

Tools

FT William retirement plan software

Job description

Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy, Michigan with 25 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 36th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you.

Our firm is seeking a Retirement Plan Services Specialist to join our Grand Rapids, MI office. The Retirement Plan Services Specialist will support a variety of operational, implementation, document and administrative functions within our Retirement Plan Services department. This is not a traditional plan administrator role. Instead, this position will work across multiple areas of the department, providing support to plan administrators, implementation staff, department leadership, and our clients.

Responsibilities

• Preparing and processing plan documents, amendments, resolutions, and related participant communications
• Assisting with new plan installations, plan conversions, and TPA transitions
• Preparing retirement plan proposals and supporting plan design projects
• Drafting and coordinating engagement letters and related service documentation
• Processing payroll contribution files and assisting with contribution-related reconciliations
• Supporting retirement plan administrators with annual administration and other client needs
• Assisting with participant distributions, loans, and other transaction‑related requests
• Maintaining and updating client files, internal systems, databases, and workflow records
• Reconciling recordkeeper payments, revenue reports, and other departmental financial information
• Coordinating with recordkeepers, financial advisors, payroll providers, clients, and internal team members
• Identifying opportunities to improve processes, strengthen internal controls, and use technology more effectively
• Assisting with special projects and other departmental priorities as needed

Qualifications

• Bachelor’s degree preferred
• Prior experience in retirement plan administration, recordkeeping, implementation, plan documents, or a related retirement plan role
• A general understanding of 401(k), profit sharing, and other qualified retirement plans
• Strong Microsoft Excel skills, including the ability to organize, reconcile, and analyze data
• Comfortable learning and working within multiple software platforms and technology systems
• Experience with FT William retirement plan software is preferred
• Strong organizational skills and attention to detail
• The ability to manage multiple projects and shift priorities
• Strong written and verbal communication skillsThe ability to work independently while also collaborating with a broader team

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.

"Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC and its subsidiary entities are not licensed CPA firms.