Client Service Manager

Moneta; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

Employer cost-shared medical and dental insurance

401k Match

Discretionary annual profit-sharing bonus

Job summary

A registered investment advisory firm in Chicago is looking for a Client Service Manager. This full-time role involves developing and maintaining relationships with clients, assisting with the onboarding process, and supporting Advisors with their operations. The ideal candidate will have a Bachelor's degree in finance, along with 2-3 years of relevant experience. Comprehensive benefits are provided including paid holidays, medical insurance, and a 401k match.

Qualifications

• Bachelor's degree in finance, personal financial planning, accounting, or a related field preferred.
• 2-3 years of work experience preferred.
• Must be authorized to work in the United States.

Responsibilities

• Support Advisors and Partners in daily operations.
• Build and maintain trusted relationships with clients.
• Assist with onboarding new clients to Moneta systems.
• Serve as the primary point of contact for clients.
• Research and resolve complex financial scenarios.
• Ensure compliance with policy and regulatory requirements.

Skills

Relationship building

Client service

Financial knowledge

Problem solving

Education

Bachelor's degree in finance or related field

Job description

MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum of financial advisory services, but our true purpose is centered on building relationships and providing exceptional service to our clients around the globe. For that reason, we’ve built an entrepreneurial business model organized around our clients. Our Partner‑led teams are empowered to serve only in the best interest of their clients. Plus, our independence means that we are never beholden to stakeholders or parent companies. We also have the unique ability to trace our history back nearly 150 years, demonstrating our ability to evolve to meet the needs of those we serve.

Job Summary

This role is responsible for developing and building relationships with our clients through frequent interaction and providing dedicated service to meet client needs. As a Client Service Manager, you will work alongside the team’s Advisors and Partners on a wide range of projects focused on clients' needs. Moneta provides the opportunity for long‑term career growth and professional development as you learn the foundational knowledge of wealth management.

• Support Advisors and Partners in daily operations, mastering team processes and procedures.
• Build and maintain trusted relationships with clients with complex account needs, serving as a key point of contact.
• Assists with the onboarding process of new clients to Moneta systems and processes; ensuring all documentation and processes are complete.
• Serve as the primary point of contact for clients, liaising with Advisors/Partners and identifying value‑added services.
• Coordinate with centralized operations to implement best practices and enhance service delivery.
• Execute Partner and/or Advisor investment recommendations via trading through Financial Custodial Systems (i.e. Schwab, Fidelity, etc.), adhering to deadlines and industry requirements.
• Maintain accurate client records, process billing, transfers, and journals, and review cash reports.
• Research and resolve complex financial scenarios as they arise.
• Participate in professional development opportunities, team meetings, and internal training programs.
• Ensure all activities adhere to policy compliance guidelines, regulatory requirements, and industry standards.
• Perform additional administrative tasks as needed to support team operations.

Qualifications

• Bachelor's degree in finance, personal financial planning, accounting, or a related field preferred
• 2‑3 years of work experience preferred
• Must be authorized to work in the United States

Additional Information

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well‑being of employees and their families:

• This is a full‑time, exempt, salary position
• Paid holidays
• Paid time off (PTO)
• Employer cost‑shared medical and dental insurance
• Employer‑paid short‑term disability, long‑term disability, AD&D insurance, and basic life insurance
• 401k Match – 50% of employee contributions up to 6% of compensation
• Discretionary annual profit‑sharing bonus
• Paid parental leave
• Employee referral incentive bonus programOnsite wellness programs & rewards

Moneta is a fiduciary fee‑only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions and/or trails.