Retirement Operations Sr Specialist

Charles Schwab; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Health, dental and vision insurance

Paid time off and sabbatical options

Job summary

Charles Schwab is seeking a Sr Specialist in Retirement Operations to oversee high-volume disbursement processing and complex research. You will work with internal partners, ensure ERISA compliance, and drive quality control while mentoring new staff.

This role emphasizes attention to detail, process improvement, and timely delivery of client-focused outcomes in a collaborative, office-based environment.

Qualifications

• 2 years of experience in Qualified Retirement Plan Administration.
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Exceptional organizational and analytical skills

Responsibilities

• Oversight of high-volume processing of complex disbursements and distributions
• Research historical activity and respond to inquiries from internal partners
• Maintain quality control, procedures, and risk mitigation
• Train new employees and streamline workflows to meet deliverables
• Ensure compliance with ERISA requirements and regulatory standards
• Collaborate across departments to exceed client expectations

Skills

Attention to detail

Multitasking

Communication skills

Analytical skills

Organizational skills

Problem solving

Education

ASPPA designation preferred

Tools

SRI recordkeeping system

Microsoft Office

Microsoft Copilot

Job description

Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.
The goal of Retirement Operations is to meet the needs of Schwab Retirement Plan Services (RPS) by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Sr Specialist within RPS Retirement Ops is responsible for providing oversight over high volume processing of complex disbursements and distributions, researching historical activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.
A Sr Specialist is expected to provide oversight of high volumes of distributions and handle complex research inquiries related to those distributions. They must also have a strong understanding of the many operational processes within the group. Position responsibilities include responding to internal partner inquiries, maintaining quality control and procedures, creating process improvements, mitigating risk, training new employees, performing large dollar review, and streamlining workflows to meet key deliverables and exceed client expectations. They must also demonstrate flexibility and extreme attention to detail, have initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.

What you have

Required Qualification

• 2 years of experience working in Qualified Retirement Plan Administration
• Ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors
• Extreme attention to detail while demonstrating situational awareness and delivering effective solutions
• Communicates effectively and professionally with experience collaborating across various departments
• Creative thought process focusing on continuous process improvement
• Exceptional organizational and analytical skills

Preferred Qualifications

• ASPPA designation preferred
• Experience working within the SRI recordkeeping system and participant directed distributions at a depth that allows for creativity in facilitating customer requests, researching system and operational issues, and challenges the traditional workflows or capabilities
• Experience processing participant directed distributions and providing system oversight of requests to ensure they meet their service level agreements
• In-depth knowledge of regulations and plan design which governs processes such as participant directed distributions
• Ability to interpret client and participant needs
• Knowledge of Microsoft Office Applications & Microsoft Copilot

In addition the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance