Retirement Counselor/Sales Assisted Living

Glen-Park-Senior-Living; Long Beach (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Opportunities for career growth

Competitive salary with commission

Job summary

Glen Park Senior Living in Long Beach, CA is seeking a Retirement Counselor to help with resident onboarding and generate leads for our community. You will work to maximize occupancy while engaging families and residents with compassionate, person-centered service.

The role requires CRM usage, marketing plan execution, and the ability to relocate or travel as needed. Join our team to contribute to a warm, supportive environment for seniors.

Qualifications

• Must present a professional image through dress, behavior and speech.
• Experience working with older adults is preferred.
• Completion of at least 60 college or continuing education units is required.
• First aid and CPR training is preferred.
• Flexibility to relocate and travel as needed for the position.
• Execute Strategic Marketing Plan and utilize CRM to manage contacts.

Responsibilities

• Achieve maximum occupancy levels and meet monthly benchmarks.
• Follow up with leads and develop resources using CRM software.
• Present community benefits effectively.
• Understand customer needs and wants.
• Conduct morning rounds to ensure facilities are tour ready.
• Follow up on all leads, tours, reservations, and inquiries.
• Assist with administrative tasks.
• Attend community events.
• Write press releases.
• Maintain liaison with families and residents.
• Resolve resident complaints and grievances.
• Assist in the front office.
• Attend monthly family Potlucks.
• Obtain complete and accurate information to facilitate the admissions process.

Skills

Excellent communication

Customer service

Time management

Compassionate care

CRM proficiency

Relocation flexibility

Education

60 college credits

Tools

CRM software

Job description

About Us:

Glen Park Senior Living is dedicated to providing exceptional senior living solutions, focused on enriching the lives of our residents. With a commitment to excellence and a warm, supportive environment, we offer personalized services to meet individual needs.

Job Summary:

We're hiring a Retirement Counselor to join our team. In this role, you'll assist with resident onboarding and generate leads for our community.

Responsibilities:

1. Achieve maximum occupancy levels and meet monthly benchmarks.
2. Follow up with leads and develop new resources using CRM software.
3. Present community benefits effectively.
4. Understand customer needs and wants.
5. Conduct morning rounds to ensure facilities are tour ready.
6. Follow up on all leads, tours, reservations, and inquiries.
7. Assist with administrative tasks.
8. Attend community events.
9. Write press releases.
10. Maintain liaison with families and residents.
11. Resolve resident complaints and grievances.
12. Assist in the front office.
13. Attend monthly family Potlucks.
14. Obtain complete and accurate information to facilitate the admissions process.

Qualifications:

1. Presents a professional image to prospects through dress, behavior, and speech.
2. Experience working with older adults is preferred.
3. Completion of at least 60 college or continuing education units is required.
4. Current training in first aid and CPR is preferred.
5. Need to have the flexibility to relocate and travel as needed for the position.
6. Execute Strategic Marketing Plan
7. Utilize CRM software to manage all contacts.
8. Compassionate and uplifting spirit that is passionate about working with the senior population.

Special Skills Needed:

1. Personal characteristics, physical energy, and competence to work effectively with families seeking non-medical care.
2. Excellent communication skills.
3. Customer service and time management skills.

Physical Requirements:

1. Prolonged periods sitting at a desk and working on a computer.
2. Must be able to lift up to 15 pounds at times.

Company Benefits:

1. Competitive salary with commission
2. Health, dental, and vision insurance
3. Retirement savings plan
4. Paid time off
5. Opportunities for career growth

Join our team and make a difference in the lives of seniors.