Retirement & Benefits Specialist II

State of Alaska; Juneau (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

State of Alaska, Division of Retirement and Benefits, invites applications for a Member Education Center Assistant Manager in Juneau. You will deliver front-line service to members by phone and email, explaining retirement and health benefits and guiding inquiries through eligibility and entitlements.

The role emphasizes strong customer service, professional communication, and adaptability within a dynamic government office.

Qualifications

• Front-line customer service experience, preferably in public sector or benefits programs.
• Ability to explain complex retirement/health benefits clearly.
• Strong written and oral communication with diverse audiences.

Responsibilities

• Provide assistance to members by phone and email regarding retirement and health benefits.
• Explain retirement benefit calculations and eligibility based on statutes and regulations.
• Prepare standard forms and letters to request membership and claimed service information.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Reading comprehension

Education

Post-secondary education

Tools

Office software

Job description

State of Alaska, Division of Retirement and Benefits, invites applications for a Member Education Center Assistant Manager in Juneau. You will deliver front-line service to members by phone and email, explaining retirement and health benefits and guiding inquiries through eligibility and entitlements.

The role emphasizes strong customer service, professional communication, and adaptability within a dynamic government office.