Retirement and Benefits Specialist 1 (02-8096)

State of Alaska; Juneau (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

The State of Alaska, Division of Retirement and Benefits in Juneau, seeks a Retirement and Benefits Specialist 1 to supervise a team of technicians and oversee pension adjustments for multiple retirement systems. The role ensures accurate processing and service excellence for members. Work hours are 8:00 a.m.

to 4:30 p.m., Monday through Friday, in the downtown Juneau office. Candidates should demonstrate strong customer service, adaptability, and clear communication while maintaining division

Qualifications

• Customer service: Anticipates and meets needs of internal and external customers.
• Flexibility: Adapts to changing information and conditions.
• Reading comprehension: Interprets technical material and applies it to situations.

Responsibilities

• Supervise a team of Retirement and Benefits Technician 1&2.
• Ensure pension benefit adjustments and technical services are processed to division standards.
• Oversee disability section processing and compliance with requirements.

Skills

Customer service

Flexibility

Reading comprehension

Job description

Retirement and Benefits Specialist 1 (02-8096) in Juneau, AK

This position is open to Alaska Residents only.

What You Will Be Doing

This position will supervise a team of Retirement and Benefits Technician 1’s and 2’s who are responsible for processing pension benefit adjustments and technical services for the Public Employees' Retirement System (PERS), Teachers' Retirement System (TRS), Judicial Retirement System (JRS), National Guard Naval Militia Retirement System (NGNMRS), Elected Public Officials Retirement System (EPORS), the Defined Contributions Plans, Alaska Supplemental Benefits Annuity Plan (SBS) and Deferred Compensation Plan (DCP). This position is also responsible for supervising the disability sections technician ensuring that all applications and technical requirements are processed according to division standards.

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers the State of Alaska and political subdivision retirement and benefit plans. Our focus is to deliver excellent, accurate, and timely service to our member community.

The Benefits of Joining Our Team

The satisfaction of working together as a team to assist our members with various actions on their retirement accounts.

The Working Environment You Can Expect

The workspace is located on the eighth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Robert Riggs

Retirement and Benefits Specialist 3

Phone: [phone]

[e-mail]

Phone [phone] (Statewide toll-free number)

[phone] (Juneau and out-of-state callers)