Retiree Benefits & Member Support Representative

KYYBA Inc; Detroit (MI); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

401k

Term life

Voluntary life and disability

Pre-paid legal plan

Identity theft protection

Medical and dependent FSA

Opportunity for advancement

Long‑term assignment with possible-h一次

Job summary

KYYBA Inc. is seeking a Retiree Benefits & Member Support Representative to support members with questions about billing, benefits coverage, and plan details.

The role involves traveling to different locations around the country to assist and educate members, while upholding the company’s reputation as a trusted healthcare payer ambassador. The position emphasizes professional representation, clear communication, and thorough knowledge of MAPPO, TCN, ECP, BCN, BCNA, and related benefits as part

Qualifications

• Knowledge of Trust retiree benefits – MAPPO, TCN, ECP, BCN, BCNA, MOTN MAPPO.
• Ability to answer billing questions and route claims/escalations correctly.
• Willingness and ability to travel to different locations around the country.

Responsibilities

• Brand Representation – serve as a knowledgeable ambassador for a major health care payer at events and meetings.
• Presentation & Public Speaking – confidently present information and represent the payer in front of members.
• Member Support & Customer Service – assist retirees professionally, answer questions, and provide excellent service.

Skills

Trust retiree benefits knowledge

Billing questions handling

Ability to travel

Job description

Job Title: (Retiree Benefits & Member Support Representative)

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description

Will this position be required to work onsite for any reason at any time? NO

Contractor will travel to different locals around the country. They will provide help for members on billing and benefit coverage questions.

Top 3 Required Skills/Experience –

• Knowledge in all Trust retiree benefits – MAPPO, TCN, ECP, BCN, BCNA, MOTN MAPPO
• Ability to answer billing questions and get claims/escalations to the right person
• Ability to travel

Required Skills/Experience – The rest of the required skills/experience. Include:

• Brand Representation – Ability to serve as a knowledgeable and professional ambassador for major health care payer at events and meetings.
• Presentation & Public Speaking – Confidence in presenting information and representing major health care payer in front of members
• Member Support & Customer Service – Ability to assist retirees professionally, answer questions, and

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Knowledge in all Trust retiree benefits – MAPPO, TCN, ECP, BCN, BCNA, MOTN MAPPO
• Event Logistics & Coordination – Experience transporting meeting materials, coordinating event needs, and ensuring all required resources are available on-site.
• Display & Booth Setup – Ability to organize and set up informational tables, displays, and promotional materials in an attractive and effective manner.
• Organizational & Time Management Skills – Ability to manage multiple responsibilities, prepare materials in advance, and ensure meeting readiness and timely execution.

Education/Certifications – Include:

None required

Only USA Residents can apply

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards:

• 401k
• Term life
• Voluntary life and disability insurance
• Optional Pre-paid legal plan
• Optional Identity theft plan
• Optional Medical and dependent FSA
• Opportunity for advancement
• Long‑term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan