Retention Specialist - Remote

ExactCare Pharmacy; Hamilton (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading pharmacy care management company is looking for a Patient Retention Specialist to handle inbound calls from patients wishing to cancel services. The role requires excellent customer service skills and a passion for helping people. Responsibilities include addressing patient concerns and making outbound calls to previous patients. A comprehensive benefits package is offered, and remote work experience is required.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Qualifications

• 1-2 years of experience in collections or customer service.
• Experience in a high-volume, phone-based environment.

Responsibilities

• Answer inbound calls from existing patients.
• Assist with inquiries, payments, and questions regarding claims.
• Handle patient concerns and strive to retain patients.

Skills

Attention to Detail

Organizational Skills

Customer Service

Problem-Solving

Education

High School Diploma or GED

Tools

Software Programs

Job description

Retention Specialist - Remote page is loaded

Retention Specialist - Remote

Apply locations OH - Remote | Full time | Posted 3 Days Ago | Job Requisition ID: R-107181

About AnewHealth

AnewHealth is one of the nation’s leading pharmacy care management companies, specializing in caring for people with complex, chronic needs, wherever they call home. Established in 2023 through the merger of ExactCare and Tabula Rasa HealthCare, we offer comprehensive pharmacy services, pharmacy benefit management, and support for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we serve more than 100,000 people across all 50 states.

Job Details

We are seeking a dynamic Patient Retention Specialist to join our growing organization. The role involves handling inbound calls from patients wishing to cancel services, listening to their concerns, and taking positive actions to retain them. When not handling inbound calls, outbound calls are made to previous patients to inquire about their interest in returning.

Responsibilities

1. Answer inbound calls from existing patients.
2. Assist with inquiries, payments, and questions regarding claims.
3. Handle patient concerns, escalate issues as needed, and strive to retain patients.
4. Maintain a positive attitude and a patient-first approach.
5. Stay current on products and services offered.
6. Perform other duties as assigned.

Skills & Abilities

• Strong attention to detail and accuracy.
• Excellent prioritization and organizational skills.
• Proficiency in multiple software programs.
• Maintain confidentiality of patient information.
• Passion for helping people and improving lives.

Minimum Requirements

• Must be 18+ years old.
• High school diploma or GED.
• 1-2 years of experience in collections or customer service.
• Experience in a high-volume, phone-based environment.
• Remote work experience is required.
• Experience working in a metric-driven environment.
• Strong problem-solving skills.
• Exceptional customer service skills.
• Prior retention experience is preferred.

AnewHealth offers a comprehensive benefits package including medical, dental, vision, flexible spending, life insurance, short-term disability, voluntary benefits, 401(k), paid time off, and holidays. Coverage begins the first of the month following hire.

Equal Opportunity Employer

AnewHealth is committed to diversity and equal employment opportunities for all applicants, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or other protected classifications. Applicants are encouraged to self-identify confidentially. We maintain a drug-free workplace and require applicants to be eligible to work in this country.