Recruiter - WeCARE (104029)

The Equus Group; New York (NY); On-site; USD 68,111,000 - 72,638,000; Full time

Job summary

Equus Workforce Solutions in New York is seeking a dedicated case manager to support job seekers and help them secure and retain employment for one year, through one-on-one coaching and workshops.

This role emphasizes collaboration with service partners, compliance with policies, and using real-time feedback to improve performance; requires a Bachelor's degree in social services and strong organizational skills.

Qualifications

• Bachelor's degree or higher in social services or related field.
• Four years direct customer service experience in clinical or social service environment.
• Experience in fast-paced, performance-driven teams.
• Excellent customer service and engagement skills; familiarity with motivational interviewing.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems.

Responsibilities

• May vary based on assignment to support customers for job placement or job retention.
• Work as part of a team responsible for placing work ready customers into employment and ensuring they retain employment.
• Work one-on-one with customers to help them carry out a successful job search, gain employment, and be retained for one year.
• Conduct workshops for employed customers to support and reinforce job retention skills.
• Review assessment documents and incorporate customer input to goals and steps to achieve them.
• Provide case management, coaching, and counseling related to client activities and goals.
• Conduct outreach to ensure customers remain engaged with assigned work activities.
• Coordinate with other providers to ensure customers receive needed support to find and retain employment.
• Refer clients to open positions that match employment goals.
• Receive and use daily feedback to improve performance.
• Follow HRA policies and procedures related to vocational rehabilitation services.
• Use standard forms and online processes to conduct and document work activities.
• Perform additional duties to help clients move closer to employment goals.

Skills

Customer service

Team environment experience

Motivational interviewing

Care management techniques

Electronic systems proficiency

Education

Bachelor's degree in social services

Job description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Responsibilities may vary based on assignment to either support customers for job placement or job retention
• Works as part of a team responsible for placing work ready customers into employment and ensuring they retain employment
• Works one-on-one with customers to help them carry out a successful job search, gain employment, and be retained in employment for one year
• Conducts workshops for employed customers to support and reinforce job retention skills
• Reviews assessment documents and works to incorporate the customer's input to their vocational and employment goals and the steps to achieve goals
• Provides case management, coaching, and counseling related to customer pursuit of activities and goals
• Conducts outreach to ensure customers remain engaged with assigned work activities
• Coordinates with other providers of services to the customer to ensure they are receiving the support needed to find and retain employment
• Partners with Business Services Coordinators and refers clients to open positions that match employment goals
• Receives and uses daily, real-time feedback on the effectiveness of their work and uses it to improve performance as warranted
• Understands and follows all HRA policies and procedures related to vocational rehabilitation services
• Uses standard forms and online processes to conduct and document work activities
• Performs additional duties required to help clients move closer to achieving employment goals
• Other duties assigned

Salary Range - $23.77 - $25.35 per hour

• Bachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing case management in a clinical or social service environment, or an equivalent combination of education and experience
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
• Excellent organizational skills and strong attention to detail
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable
• Experience in assessing the need for and making reasonable accommodations for customers
• Knowledge of laws and regulatory requirements related to program responsibilities
• Ability to use various electronic systems to carry out duties and responsibilities

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.