Retention & Onboarding Lead for High-Ticket Programs

Mindvalley; Northern (KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Mindvalley seeks a leadership role overseeing Retention, Onboarding & Outside Sales for premium programs. You will own the end-to-end retention, oversee external sales partners, and optimize onboarding to reduce refunds.

Daily, AI-assisted transcription, case analysis, and reporting support your decisions. This ownership position emphasizes moving revenue through retention, win-back strategies, and continuous product and marketing feedback driven by data.

Qualifications

• 5+ years in retention, customer success or customer-facing sales with commercial ownership.
• Proven ability to move retention, churn or conversion metrics with numbers.
• Experience managing agencies, contractors or vendors to performance standards.
• Experience designing and running structured tests and experiments.

Responsibilities

• Own end-to-end retention process for premium programs and retention targets.
• Run frontline retention calls on high-value cases and guide the queue.
• Own offer ladder and revise it based on evidence and results.
• Design and run quarterly retention experiments with clear hypotheses and results.
• Identify and remove friction in refund journeys, with authority to change intake and tooling.
• Own win-back and re-engagement for churned students and revenue impact.

Skills

Retention strategy

Commercial management

Sales strategy

Data fluency

AI-assisted working

Ownership

Tools

Airtable

Google Sheets

CRM platforms

Zendesk

Scheduling tools

Job description

Mindvalley seeks a leadership role overseeing Retention, Onboarding & Outside Sales for premium programs. You will own the end-to-end retention, oversee external sales partners, and optimize onboarding to reduce refunds.

Daily, AI-assisted transcription, case analysis, and reporting support your decisions. This ownership position emphasizes moving revenue through retention, win-back strategies, and continuous product and marketing feedback driven by data.