Retention Officer

JobTracks, Inc.; Yauco (PR); On-site; USD 30,000 - 50,000; Full time

Job summary

Jobtracks, Inc. in Puerto Rico is seeking a Retention Officer responsible for proactive outreach to students who may drop out, implementing strategies to keep them engaged and on track.

The role requires coordinating with teachers and the Guidance and Registration Department, maintaining records, and promoting retention activities across campus.

Qualifications

• Associate's degree in psychology, sociology, social work or related field.
• Minimum of 1 year of experience in the withholding area.
• Extensive knowledge of MS Office.

Responsibilities

• Maintains daily contact with teachers to identify students with truancy problems, missing students or students in situations that prevent continued studies.
• Maintains a statistical record of reported cases for proper follow up.
• Maintains daily contact with the Guidance and Registration Department to evaluate academic progress and anticipate situations to establish solutions or strategies.
• Promotes retention activities (co-curricular and extracurricular).
• Monitors the Campus Vue system to establish comparisons with faculty benchmarks.
• Submits list of faculty who do not comply with the daily reporting policy to the Program Coordinator, Academic Director and Campus Director.

Education

Associate's Degree in Psychology, Sociology, Social Work or related field

Tools

MS Office

Job description

Job description

Reporting to the Executive Director, the Retention Officer is responsible for promptly contacting those students who may be dropout candidates to implement those processes that will prevent their loss.

Essential Duties and Responsibilities:

• Maintains daily and direct contact with teachers to identify students with truancy problems, missing students or students with any other situation that prevents them from continuing their studies.


• Maintains a statistical record of reported cases for proper follow up.


• Maintains daily contact with the Guidance and Registration Department to evaluate the academic progress of students and thus anticipate situations in order to establish solutions or strategies.


• Promotes retention activities (co-curricular and extracurricular).


• Monitors daily the \"Campus Vue” system to establish comparisons with faculty benchmarks.


• Submits list of faculty who do not comply with the daily reporting policy to the Program Coordinator, Academic Director and Campus Director.

Requirements:

• Minimum completed Associate's Degree in Psychology, Sociology, Social Worker or related field.


• Minimum of 1 year of experience in the withholding area.


• Extensive knowledge of MS Office.