Retention & Growth Specialist (Inside Sales)

Gateway Fiber, LLC; Missouri, United States, Northern America, Americas; Híbrido; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Gateway Fiber, LLC is seeking an Inside Sales & Retention Specialist to engage with customers at critical lifecycle moments and prevent churn. You will balance outbound sales with retention efforts, guiding customers toward solutions that enhance speed, reliability, and overall satisfaction.

You will lead proactive outreach to win back former customers and support new subscriptions while working closely with care teams to ensure a transparent, value-first customer experience.

Formación

• Experience focusing on reducing churn and increasing customer lifetime value.
• Strong communication, empathy, and problem-solving to guide customers.

Responsabilidades

• Engage proactively with at-risk customers to understand concerns and guide solutions to improve satisfaction.
• Conduct structured outbound outreach to prospective customers to explain Gateway Fiber’s benefits and pricing.
• Coordinate onboarding or reactivation with installation teams to ensure a smooth customer experience.

Conocimientos

Customer retention

Outbound sales

CRM software

Herramientas

CRM software

Descripción del empleo

Gateway Fiber, LLC is seeking an Inside Sales & Retention Specialist to engage with customers at critical lifecycle moments and prevent churn. You will balance outbound sales with retention efforts, guiding customers toward solutions that enhance speed, reliability, and overall satisfaction.

You will lead proactive outreach to win back former customers and support new subscriptions while working closely with care teams to ensure a transparent, value-first customer experience.