Retention Account Manager, CARFAX for Police

CARFAX; Centreville (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

CARFAX is seeking a Retention Account Manager to engage agency partners and foster program growth. This role involves managing client relationships, educating agencies on program benefits, and utilizing communication and problem-solving skills within a dynamic, supportive environment. Enjoy a competitive salary, benefits, and a unique 4-day workweek during the summer.

Benefits

Competitive compensation

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Qualifications

• 2+ years of Account Management experience.
• Experience with a CRM, preferably Salesforce.

Responsibilities

• Manage a territory for program growth.
• Educate agencies on program value.
• Monitor data flow and troubleshoot issues.

Skills

Communication

Adaptability

Problem Solving

Tools

Salesforce

Job description

Join Team CARFAX as an Retention Account Manager, CARFAX for Police

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day.We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2025!

The Account Manager will manage a territory of agency partners to build engagement in the program and articulate value. Using a variety of resources, they will host virtual agency trainings and educate staff on the tools available to them. It is a unique opportunity to use your Account Management skills to help our partner agencies make a direct impact to keep their communities safer.

What you’ll be doing:

• Independently manage a territory to foster program growth
• Build strong relationships with agency key players
• Educate agencies on program value through proactive engagement and virtual training sessions
• Support your agencies with any requested program needs
• Monitor data flow and troubleshoot transmission issues as needed
• Cultivate and grow existing relationships to increase product utilization
• Capture agency feedback to allow for continued product improvement

What we’re looking for:

• Excellent written and verbal communication skills
• Positive can-do attitude in a collaborative environment
• Adaptability to rapidly adjust to new challenges
• Strength in functioning independently to structure daily workflow
• Solutions-oriented problem solving skills
• Experience with a CRM (Salesforce experience is a plus)
• 2+ years of Account Management experience
• Ability to report to the Centreville, VA office 3x per week

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 9X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work