Electrical Local Product Senior Engineer

Jaguar Land Rover Limited; Mahwah, Irvine, Portland (NJ, CA, OR); On-site; USD 101,000 - 155,000; Full time

Benefits offered by this job

Global Bonus Program

Health care coverage

401(k) and retirement plans

Generous time off

Job summary

Jaguar Land Rover in Mahwah, NJ is seeking an Electrical Local Product Senior Engineer to provide class-leading engineering expertise addressing complex customer vehicle issues with pace and quality. The role connects with UK engineering, quality, and regional market teams to ensure rapid, root-cause resolutions.

The position reports to the Local Product Engineering Global DP Manager, NA and requires collaboration across markets to deliver customer love and engineering excellence.

Qualifications

• Bachelor's or Graduate Degree in Electrical, Software, or applicable Digital Platform related Engineering field.
• 3+ years of Electrical engineering experience with CAN architecture and networks.
• Excellent understanding of Electrical (DP Digital Platform) commodity systems.
• Six-Sigma training is a distinct advantage.
• Strong ability to communicate technical information to stakeholders.
• Willingness to travel for vehicle investigations and fact-finding.

Responsibilities

• Triage, assess, and resolve client quality issues in the field using the ITS process.
• Support achievement of departmental KRAs as SME for Electrical DP commodity.
• Collaborate with market teams to prevent repurchase and improve customer experience.
• Provide on-site support to resolve complex customer cases with data gathering.
• Escalate high-risk systemic issues and drive rapid resolution.
• Lead PRA activity with UK engineering and manufacturing partners.
• Share knowledge with markets and foster a one-team mentality.

Skills

Electrical engineering

CAN architecture

Problem solving

Communication of technical information

Education

Bachelor's or Graduate Degree in Electrical/Software/DP Engineering

Tools

INCA

Corvus

Vehicle Spy

Canalyser

Job description

Select how often (in days) to receive an alert: Create Alert

POSITION: Electrical Local Product Senior Engineer

LOCATION: 1 x Mahwah, NJ

1 x Irvine, CA / Porland, OR

RECRUITMENT RANGE: $101,150 - $155,250

Live the Exceptional With Soul. This is the singular purpose of JLR.

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to 'Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; Unity; Integrity; Growth; Impact.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Local Product Engineering Global DP Manager, North America, the successful candidate will be responsible for providing class leading Engineering expertise to resolve complex customer vehicle issues robustly at pace in addition to engineering responsibilities as defined by the departmental RASIC.

What you will be doing:

• Vehicle Quality Issues: Utilizing JLRs technical assistance process, own the triage, assessment, and resolution of client quality issues in the field. Working closely with senior diagnostic specialists, helpdesk technician, commercial and quality peers to deliver the vehicle fix at speed right first time. Respond to technical escalations within the departmental Kpi helping the business achieve its customer love targets.
• Driving Engineering Quality: Demonstrate exceptional engineering skills and judgment; support the achievement of departmental R&Rs as a local subject matter expert (SME) for the Electrical (DP Digital Platform) commodity. Own and complete tasks as requested by UK Engineering.
• Customer Love : Work directly with the market teams to prevent the repurchase of client vehicles to improve the customer experience. Be a collaborative and engaged team member in the understanding of the most complex issues getting to root cause quickly using established quality processes and toolsets.
• Retailer & Customer Support: When requested, be on site to assist in the robust resolution of complex Customer cases, sourcing data and gathering information for Product Engineering. Support field staff with dedicated engineering level excellence.
• Customer Experience: Support industry-leading Customer experiences. Work in collaboration at the working level with Commodity, Quality, and Commercial peers in market and UK Engineering to ensure customer needs are met quickly and successfully.
• Systemic Issue Identification : Escalate high-risk systemic issues with urgency following process and engineering communication channels advocating that they be addressed rapidly. Champion the visibility and resolution of high priority issues for the market in current and upcoming products.
• Expert Technical Support: Provide accurate and well communicated technical support to all stakeholders through quality escalation pipeline including the test and validation of solutions as required.
• Data Management and Testing : Conduct data management, Testing and deep dive analysis to speed up root cause understanding and resolve customer issues. Analyze trends and raise systemic issues as required working closely with Local Product Investigation.
• PRA: Lead PRA activity to stop problems occurring at source working closely with UK engineering and manufacturing teams. Drive solutions at the retailer level.
• Upskill and Unity: Take ownership of sharing knowledge with the markets technical peers and actively drive a one team mentality daily.
• Performing other duties as required and supporting all activities as defined by the department R&Rs and Management.

What you will need:

• Bachelors or Graduate Degree (preferred) in Electrical, Software, or applicable Digital Platform related Engineering field. Candidates with equivalent work experience will be considered.
• 3+ years of experience in Electrical engineering, ideally with a focus on CAN architecture, networks, control systems etc.
• Excellent understanding of Electrical (DP Digital Platform) commodity systems and able to demonstrate a well-considered problem-solving approach.
• Proven problem-solving skills; Six-Sigma training is a distinct advantage.
• Good knowledge of the automotive industry, including competitor and market awareness.
• Ability to effectively communicate technical information to stakeholders throughout the organization.
• Knowledge of JLR products, technologies, and engineering processes strongly preferred.
• Working knowledge of data analysis tools like INCA, Corvus, Vehicle Spy & Canalyser would be an advantage.
• Strong organizational skills with attention to detail.
• High drive, self-motivated, and able to deliver with minimal supervision.
• Ability to work under pressure and meet firm deadlines while maintaining high standards.
• Team-oriented self-starter with strong business acumen.
• Ability to work with and negotiate with other functions to achieve common objectives.
• Proactive delivery and commitment to meeting deadlines.
• Available to travel as required for vehicle investigations and fact-finding tasks.

Schedule:

Mahwah HQ : Monday, Tuesday, and Thursday - office days; Wednesday and Friday - choice days

Portland office : Tuesday, Wednesday, Thursday - office days; Monday and Friday - choice days

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
• Be part of an international, inclusive, and open-minded company
• Global Bonus Program based on company performance
• You are never just a number. We take pride in taking care of our employees, doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy
• We offer a discounted Luxury Vehicle Car Program
• Employees also receive generous health care and retirement plans
• Quarterly Chair Massages
• Maternity/Paternity Leave
• Complimentary lunch
• And more!

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

#WEAREJLR

At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

Find out what to expect at each stage of the process along with some hints and tips.

Find out more about working here in our JLR Life Blog:

We look after our employees by offering a host of benefits and investing in their talent through award-winning training