Retail Zone Team Lead - Merchandising & Customer Experience

Ollies Bargain Outlet Holdings, Inc.; Ellisville (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with company match

20% Associate discount on purchases

Voluntary benefits

Job summary

Ollie's Bargain Outlet in Ellisville, MO is seeking a Retail Zone Team Leader to guide a zone on the sales floor, drive merchandising, and ensure an exceptional associate and customer experience. You will oversee staffing, scheduling, and daily operations to meet company standards.

The role emphasizes team leadership, zone performance, and adherence to store procedures in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Provide guidance and direction for an assigned store zone.
• Oversee merchandising, signage, displays, replenishment, pricing, and daily recovery.
• Schedule and supervise staff to ensure effective unload/processing and customer service standards.
• Open and close the store and perform additional responsibilities as needed.

Skills

Supervisory experience

Customer service

Schedule flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Retail Team Leader is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Retail Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities:

Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.

• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.

Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.

• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.