Retail Zone Leader — Merch & Customer Experience

Ollies Bargain Outlet Holdings, Inc.; Sheboygan (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

RX coverage

401K with match

Employee discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Sheboygan, WI seeks a Retail Zone Team Leader to guide a zone of the sales floor, oversee merchandising, and ensure an exceptional associate and customer experience. You will drive merchandising, signage, displays, replenishment, and daily recovery while leading a team to meet store standards.

The role requires 1–2 years of supervisory experience in retail, a high school diploma or equivalent, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• High school diploma or equivalent required.
• Ability to work evenings, weekends, and holidays.
• Strong customer service and leadership skills.

Responsibilities

• Execute procedures for assigned zone including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee merchandise planning and stocking for the sales floor.
• Schedule and staff for unload/processing; drive productivity and customer service standards.
• Supervise associates, communicate directives, and ensure follow-up.
• Perform Team Leader duties to open/close and other responsibilities.

Skills

Team leadership

Customer service

Supervisory experience

Schedule flexibility

Education

High school diploma or equivalent

Job description

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Position Overview:

The Retail Zone Team Leader is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Retail Zone Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience. Responsibilities include all aspects of merchandising, and customer service oversight.

Primary Responsibilities:

Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.

• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.

Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.

• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a constant state of alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.