Retail Zone Specialist – Merch & Customer Service

Ollie's Bargain Outlet, Inc.; Niles (OH); On-site; USD 17,000 - 19,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Specialist to assist customers and help maintain store appearance. You will handle customer service, merchandising, and general store upkeep with a focus on your assigned zone.

The role requires knowledge of current promotions, ability to work evenings, weekends and holidays, and a positive, team‑oriented attitude. You’ll participate in receiving, pricing, training new Associates, and supporting donation programs.

Qualifications

• High School diploma or equivalent preferred.
• 6+ months retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.
• Be knowledgeable of current promotions and advertisements to answer customer questions and drive sales.
• Support Ollie’s Army and other donation programs year‑round.
• Assist with receiving the truck, pricing items, and training new Associates.
• Maintain assigned zone in a neat and organized fashion and complete additional responsibilities as assigned.

Skills

Retail experience

Team player

Flexible hours availability

Education

High School diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Specialist to assist customers and help maintain store appearance. You will handle customer service, merchandising, and general store upkeep with a focus on your assigned zone.

The role requires knowledge of current promotions, ability to work evenings, weekends and holidays, and a positive, team‑oriented attitude. You’ll participate in receiving, pricing, training new Associates, and supporting donation programs.