Retail Web Specialist

U.S. House of Representative; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. Qualifications include a Bachelor’s degree and 3 years of professional work experience, along with at least 2 years of direct customer service and experience with stakeholder engagement and digital tools.

The role emphasizes strong communication, multi‑priority management, and knowledge of Office Supply and Gift Shop

Qualifications

• Bachelor’s degree in business administration, marketing, or a related discipline and 3 years of professional work experience.
• Minimum of 2 years of direct customer service in a fast-paced environment.
• Minimum 2 years of specific experience with stakeholder engagement and digital proficiency.

Skills

Customer service

Stakeholder engagement

Digital proficiency

Web technologies

Adobe Creative Suite

Social media engagement

Digital photography

AI tools

Analytical skills

Time management

Collaboration

Communication

Education

Bachelor’s degree in business administration, marketing, or related discipline

Tools

Automated office systems

E-commerce platforms

Job description

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in business administration, marketing, or a related discipline and 3 years of professional work experience.
• Minimum of 2 years of direct customer service in a fast-paced environment.
• Minimum 2 years of specific experience with:
• Stakeholder Engagement: Skill in providing high-level customer service and maintaining professional relationships with internal colleagues and the general public.
• Digital Proficiency: Advanced working knowledge of automated office systems and e-commerce platforms.

Knowledge, Skill, and Ability (KSA) Requirements:

• Advanced proficiency with automated office systems, e‑commerce platforms, and core digital tools.
• Preferred experience with web technologies and Adobe Creative Suite (Photoshop, Illustrator).
• Knowledge of modern communication and marketing strategies, particularly related to digital and social media engagement.
• Ability to learn, retain, and communicate detailed information on Office Supply and Gift Shop merchandise.
• Preferred experience in digital photography, image composition, and use of AI tools to support content creation and workflow efficiency.
• Strong organizational and time‑management abilities, capable of managing multiple priorities in a fast-paced environment.
• Analytical skills for evaluating data, identifying issues, and recommending process improvements.
• Ability to work effectively under pressure, independently and collaboratively.
• Stakeholder Engagement: Skill in providing high-level customer service and maintaining professional relationships with internal colleagues and the general public.
• Professional Development: A demonstrated commitment to self‑development and continuous learning to maintain professional competence.
• Institutional Knowledge: (Preferred) Understanding of the Office of the CAO, House Rules, Committee policies, and relevant legal requirements.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).