Retail Web & Digital Experience Specialist

U.S. House of Representative; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. Qualifications include a Bachelor’s degree and 3 years of professional work experience, along with at least 2 years of direct customer service and experience with stakeholder engagement and digital tools.

The role emphasizes strong communication, multi‑priority management, and knowledge of Office Supply and Gift Shop

Qualifications

• Bachelor’s degree in business administration, marketing, or a related discipline and 3 years of professional work experience.
• Minimum of 2 years of direct customer service in a fast-paced environment.
• Minimum 2 years of specific experience with stakeholder engagement and digital proficiency.

Skills

Customer service

Stakeholder engagement

Digital proficiency

Web technologies

Adobe Creative Suite

Social media engagement

Digital photography

AI tools

Analytical skills

Time management

Collaboration

Communication

Education

Bachelor’s degree in business administration, marketing, or related discipline

Tools

Automated office systems

E-commerce platforms

Job description

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. Qualifications include a Bachelor’s degree and 3 years of professional work experience, along with at least 2 years of direct customer service and experience with stakeholder engagement and digital tools.

The role emphasizes strong communication, multi‑priority management, and knowledge of Office Supply and Gift Shop