Retail Warehouse Manager

Smithsonian Enterprises; Washington; On-site; USD 65,000 - 75,000; Full time

Job summary

The Smithsonian's National Zoological Park seeks an experienced Retail Warehouse Manager to ensure efficient warehouse operations, including inventory management and team leadership. This role is crucial for maintaining asset protection and optimizing the flow of merchandise from warehouse to retail locations.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

403b Retirement Program

Flexible Spending Account

Transit/Commuter Benefits

Annual and Sick Leave Accrual

Discounts for Smithsonian Memberships

Qualifications

• 2 to 4 years of related management experience or equivalent education.
• Retail stockroom or warehouse fulfillment experience required.
• Ability to prioritize and manage a diverse staff in a fast-paced environment.

Responsibilities

• Manage team in a high-volume, fast-paced warehouse.
• Ensure efficient operations in inventory management and asset protection.
• Oversee price changes, damages, and replenishment activities.

Skills

Inventory management

Team leadership

Customer service

Attention to detail

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

POS cash register

Job description

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The Smithsonian’s National Zoological Park in Washington DC is currently seeking an experienced Retail Warehouse Manager who will focus on people, process, and performance, managing their team in high volume, fast paced warehouse and store locations. This position is responsible for ensuring the efficient operation of a warehouse relative to asset protection, inventory management, safety compliance and basic facility maintenance. Our Retail Warehouse Managers are responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the warehouse and stockrooms to the sales floor. Additionally, they are accountable for delivering on all aspects of warehouse/stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns, and merchandising.

Key duties include, but are not limited to, the following:

• Acts as partner and liaison between the National Zoological Park, the Smithsonian Institution and Smithsonian Enterprises Administration.
• Ensures proper inventory control procedures are followed to safeguard merchandise and assets. Ensures compliance with all safety and security guidelines.
• Oversees flow of goods to ensure inventory is accurate and replenishment to business units are within established stock levels and time frames.Directs staff in proper receiving of merchandise and reporting of discrepancies. Uses available tools and resources to resolves merchandise discrepancies.
• Effectively prepares, transfers and safely transports merchandise from the warehouse to the store locations and back.
• Ensures proper execution of price changes, damages, MOS, RTVs, transfers, cycle counts and other inventory related duties including maintaining appropriate paperwork utilizing effective filing system.
• Plans, prepares, and executes physical inventory. Partners with Supervisor and corporate partners to develop the store Shrink Action Plan.
• Responsible for all aspects of loss prevention programs related to retail operations in their assigned locations.
• Partners with store leadership team to ensure that warehouse and stockroom design is arranged for security and maximum efficiency. Maintains warehouse and stockroom cleanliness and efficiency standards daily.
• Suggests improvements that will enhance the security, replenishment, appearance, and profitability of the store location. Participates in store meetings to motivate all employees and share information as needed.
• Partners with various groups to include store leadership and IT to ensure maintenance and implementation of physical assets and technical equipment. Troubleshoots inventory equipment malfunctions and reports defective equipment.
• Participates with the coordination of construction and special projects as needed. Monitors all areas of Stores to ensure any basic maintenance or pest control issues are resolved.
• Supports participation in Zoo events.
• Interviews, hires, trains and manages a team of supply associates.
• Promotes development and growth of direct reports by setting goals, providing feedback and relaying information as necessary.
• Resolves Guest issues and special need situations where applicable. Models and ensures a high standard of presentation relative to employee interaction with internal and external Guests.
• Enforces safety, health and security rules and procedures.Ensures staff abides by established policies and holds staff accountable.
• Responsible for the careful and safe operation of all SI vehicles and ensures proper maintenance.

Qualifications/Requirements:

Bachelor’s degree and/or 2 to 4 years related management experience, or equivalent combination of education and experience.Retail stockroom, warehouse fulfillment or similar industry experience is required. Inventory management experience highly preferred.

• Comprehensive knowledge of the range of principles, concepts and methodologies of retail/operations management.
• Ability to organize and effectively supervise a diverse staff.
• Ability to implement programs and oversee the coordination of policies and procedures across multiple store locations.
• Ability to prioritize and adjust to a changing workload in a fast-paced environment.
• Ability to manage cash receipts and controls and knowledge of secure banking procedures.
• Ability to read and interpret policies and procedures and understand and implement standard retail concepts and practices.
• Ability to accept written and verbal instructions from Supervisor.
• Ability to communicate effectively and professionally in person, over the phone and in writing with a wide range of people.
• Ability to safely use equipment needed to successfully complete tasks such as but not limited to a motor vehicle, pallet jack, loading dock equipment and trash compactors.
• Ability to operate a POS cash register and computerized ticketing system.
• Ability to analyze a situation and independently take appropriate action.
• Must possess superior interpersonal skills to facilitate staff acquisition, training and development.
• Detail and customer service oriented.
• Proficiency with Microsoft Office Suite.
• Must be willing to work a flexible schedule when necessary, including early mornings, nights, weekends and holidays.
• The employee must be able to work in extreme weather conditions, both hot and cold.Must also be able to work outside during weather events such as in rain and snow.Must be able to work in a confined and limited space.
• Must be able to sit, stand or walk for long periods of time.
• Possess and maintain a valid United States driver’s license and clean driving record (applicable to National Zoological Park only).

Salary – Up to $65k annually, commensurate with experience.

To apply, please forward a resume, cover letter, and salary requirements to: [e-mail]

Please include position title in the subject line.

We offer excellent benefit programs including Health, Dental and Vision Insurance, Life Insurance, Transit/Commuter Benefits, Annual and Sick Leave Accrual, Family Friendly Leave, 403b Retirement Program, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Flexible Spending Account (Health & Dependent Care)

The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."

Final candidate selection will be subject to the applicant’s successful completion of a pre-employment background check and subsequent post-employment background investigation for a position classified as Low Risk.Employees are required to serve a one-year probationary period and participate in Direct Deposit for salary payment.EOE. This is not a Federal Service position. Applicants must be U.S. employment eligible. Relocation expenses are not paid.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Museums, Historical Sites, and Zoos

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