Retail Volunteer Coordinator

WEAVE Inc; Sacramento (CA); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k) with employer match

Paid holidays

PTO—paid time off

California Paid Sick Leave

Employee Assistance Plan

Resumo da oferta

WEAVE Inc. is seeking a Retail Volunteer Coordinator in Sacramento to manage and grow the thrift store volunteer program, ensuring consistent staffing and engaged volunteers across locations.

You will work with the Retail General Manager and departments to align volunteer efforts with daily store needs, develop orientations, and support recruitment and recognition initiatives. This role emphasizes retention and inclusive, mission-driven volunteer culture.

Qualificações

• AA or BA degree in a related field preferred; relevant experience may be substituted.
• Minimum of two years of experience in volunteer coordination, retail operations, customer service, or related field.
• Retail or thrift store experience strongly preferred.
• Strong organizational and scheduling skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to build relationships with diverse groups of volunteers.
• Proficiency in Office 365 tools and ability to learn volunteer/database systems.
• Comfort working in an active retail environment, including standing, walking, and occasional lifting.
• Bilingual in Spanish strongly desired but not required.
• Completion of WEAVE’s peer counselor training and background check (post-hire requirement).
• Valid California Driver’s license and reliable transportation.

Responsabilidades

• Coordinate all aspects of the WEAVE thrift volunteer program and serve as the primary point of contact for retail volunteers.
• In collaboration with the Community Engagement Coordinator, schedule, advertise and co-facilitate monthly volunteer orientations.
• Collaborate with the Retail General Manager to align volunteers with store priorities, including sales floor support, Donation Center, merchandising, and organization.
• Maintain accurate records of volunteer hours, participation, and engagement in the volunteer database.
• Orient and train volunteers in store and donation center operations, duties and customer service expectations.
• Build strong relationships with volunteers to foster retention and long-term engagement.
• Create a welcoming, inclusive, and mission-driven volunteer environment within the retail stores and donation center.
• Develop and implement strategies for volunteer recognition and appreciation, particularly for high-frequency volunteers.
• Coordinate and support group volunteer opportunities within the retail operation (corporate groups, schools, service organizations) and ensure experiences are meaningful.
• Partner with the Community Engagement Coordinator to ensure a seamless volunteer experience across recruitment and placement.

Conhecimentos

Volunteer coordination

Retail operations

Customer service

Interpersonal communication

Relationship building

Bilingual Spanish

Formação académica

AA/BA degree preferred

Ferramentas

Office 365

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sacramento, CA, US

3 days ago Requisition ID: 1131

WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence, and sex trafficking. WEAVE’s vision is that when everyone acts, violence ends.

Position Summary:

The Retail Volunteer Coordinator is responsible for managing and growing the volunteer program at WEAVE’svarious thriftstorelocations, which represents the majority of the agency’s volunteer engagement and plays a critical role in supporting revenue generation.In addition, the position supportsgeneral thrift operations including serving as a key holder, processing donations andproviding customer service to shoppers, donors and clients as directed.

This position focuses exclusively on retail volunteers and does not oversee agency-wide volunteer engagement or fundraising events. Instead, it ensures that theretail operationis consistently staffed with trained, supported, and engaged volunteers who contribute meaningfully to store operations. The Retail Volunteer Coordinator works in close partnership with the RetailGeneralManager and store team to align volunteer efforts with daily operational needs, while also collaborating with thephilanthropy and communication departmentson recruitment strategies, communications to volunteers,and overall volunteer pipeline development.

Success in this role is measured by consistent volunteer coverage, strong volunteer retention, positive volunteer experience, and alignment with retail operations goals.

Essential Functions:

• Coordinateall aspects of theWEAVE Thriftvolunteer programand serveas the primary point of contact for retail volunteers.
• In collaboration with the Community Engagement Coordinator, schedule, advertise and co-facilitate monthly volunteer orientations.
• Collaborate with the RetailGeneralManager to align volunteers with store priorities, including sales floor support,DonationCenter, merchandising, and organization.
• Ensure theaccuratemaintenance ofrecords of volunteer hours, participation, and engagement involunteer database .
• Orient and train volunteers instore and donation center operations,dutiesandcustomer serviceexpectations.
• Build strong relationships with volunteers to foster retention and long-term engagement.
• Create a welcoming, inclusive, and mission-driven volunteer environment within theretailstores and donation center.
• In collaboration with the Philanthropy& CommunicationsDepartment, develop and implement strategies for volunteer recognition and appreciation, particularly for high-frequency volunteers.
• Coordinate and support group volunteer opportunities within theretailoperation(corporate groups, schools, service organizations)andensure group experiences are organized, meaningful, and aligned with store capacity and needs.
• Partner with the Community Engagement Coordinator to ensure a seamless volunteer experience across recruitment and placement.

Retail OperationsSupport(45%)

• Oversee donation center operations including donation acceptance,processing in-kind donations,pricing and sortingitems asdirected.
• Provide excellent stewardship and customer relations with all in-kind donors.

Other Responsibilities(5%)

• Attend and participate in staff meetings and relevant committees.
• Represent WEAVE in volunteer-related community networks as appropriate.
• Other duties as assigned.

Qualifications:

• AA or BA degree in a related field preferred; relevant experience may be substituted.
• Minimum of two years of experience in volunteer coordination, retail operations, customer service, or related field.
• Retail or thrift store experience strongly preferred.
• Strong organizational and scheduling skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to build relationships with diverse groups of volunteers.
• Proficiency in Office 365 tools and ability to learn volunteer/database systems.
• Comfort working in an active retail environment, including standing, walking, and occasional lifting.
• Bilingual in Spanish strongly desired but not required.
• Completion of WEAVE’s peer counselor training and background check (post-hire requirement).
• Valid California Driver’s license and reliable transportation.

ADA Job Characteristics:

WEAVE is committed to providing inclusive, accessible, and respectful workplaces for all staff, including those with disabilities such as being in a wheelchair, Deaf or Hard of Hearing, blind or low vision or other access or functional needs and we works to equip staff of all abilities with reasonable accommodation to perform their job functions. These can include the provision of adaptive equipment, materials in alternate formats, and flexible work schedules. Our priority is to provide ongoing, individualized accommodation to give all staff access to resources best suited to their needs. If you require accommodation to access this job application, please send a request to [e-mail].

The work environment is in residential program settings. Local driving is required to various agency sites. Must be able to lift and carry 25 lbs. often and move 50 lbs. Occasionally, extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to retrieve items, climb stairs, or use an elevator. Employees may also need to remain in one position (i.e. sitting or standing) for an extended period while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent, write reports, take notes; utilize desk tools such as phones or calculators, and utilize larger office equipment such as printers and copy machines. Communicate clearly and concisely with others. Apply above average reasoning and detail as required in the accomplishment of duties.

Reasons to Work for WEAVE:

• Compensation & Benefits: We offer competitive non-profit wages, 100% healthinsurance premium coverage for most eligible employees, dental and vision insurance, long-term disability, and life insurance, a 401(k) plan with employer match contributions, paid holidays, generous PTO accrual, California Paid Sick Leave, an Employee Assistance Plan, and more.
• Growth-Oriented: WEAVE encourages employees to constantly learn and grow their skills; we provide continuing education opportunities, social justice learning opportunities and when possible, we strive to give staff opportunities to attend appropriate conferences and seminars relevant to their work.
• Collaborative & Inclusive Culture:We are committed to a diverse, inclusive, and accessible work environment where all staff and clients feel welcome; we celebrate our differences and actively seek out new perspectives from our staff to improve our programs and services. The successful candidate must be willing and able to work positively with other staff and clients with broad arrays of backgrounds and life experiences. All employees of WEAVE have a responsibility to always treat others with dignity and respect. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other organization-sponsored and participative events. All employees are also required to attend and complete annual diversity, equity, and inclusion awareness training to enhance their knowledge to fulfill this responsibility.

Equal Employment Opportunity (EEO) Statement:

WEAVE INC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.