Retail Trainee (46334)

Goodwill Gulf Coast; Pensacola, Ensley (FL, FL); On-site; USD 18,000 - 25,000; Part time

Job summary

Goodwill Gulf Coast in Pensacola, FL is hiring a Retail Trainee for a temporary role (up to 90 days) 28 hours/week. You will support donation intake, price and display merchandise, and assist customers across the sales floor. The position emphasizes fast, friendly service, organization, and adherence to policies.

Open availability Sunday through Saturday and a non-exempt status are required; prior service industry experience is preferred but not mandatory. Training provided.

Qualifications

• Interpersonal skills to interact cordially with diverse customers.
• Ability to market Goodwill’s mission to the public.
• Self-motivated with the ability to work with minimal supervision.
• Flexible schedule including nights and weekends.
• Ability to distinguish better name-brand merchandise.

Responsibilities

• Provide world-class donor and customer service with quick greetings.
• Assist with unloading donations and handling outside donations.
• Maintain accurate counts of donations.
• Sort donations into designated equipment and pricing areas.
• Load large purchases for customers and help with displays.
• Keep merch clean, hung, rotated, and organized on the floor.
• Maintain dressing room and sales floor cleanliness throughout the day.
• Assist customers with questions and stocking as needed.
• Ensure a clean, empty workstation at end of shift.
• Maintain exterior/interior appearance to Goodwill standards.

Skills

Interpersonal skills

Marketing mission

Initiative

Flexible schedule

Brand discernment

Education

High school diploma or GED

Service industry experience

Job description

Job Details

• Job Location: Ensley - Pensacola, FL 32534
• Position Type: Temporary - 28 hours per week
• Education Level: Not Specified
• Salary Range: $15.50 - $15.50 Hourly
• Job Shift: Open Availability Sun-Sat 8:00am-8:30pm
• TITLE: Retail Trainee
• DATE WRITTEN: 04/2025

DEPARTMENT

• Donated Goods
• SUPERVISED BY: Store Manager. Asst. Mgr.
• STATUS: Non-exempt, Temporary

Mission Contribution

Supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.

Function

This temporary position is designed to train and support individuals in all core areas of retail store operations including donation intake, sales floor maintenance, and merchandise processing.

Essential Functions

• Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
• Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
• Keep an accurate count of donations.
• Sorting donations into designated equipment.
• Loading large purchases for customers.
• Sort and price merchandise, separating sellable from unsellable items, and preparing items for display.
• Clean, hang, and rotate merchandise on the sales floor, ensuring a neat and organized presentation.
• Monitor and maintain cleanliness and organization of the dressing rooms and sales floor throughout the day.
• Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
• Ensures a clean and empty work station at the end of each shift.
• Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
• Keeps aisles free from debris in the production area.
• Maintains adherence to all company policies and procedures.
• Other duties as assigned.

Skills, knowledge and abilities

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Must be able to take initiative and work well with a little supervision.
• Must be able to work a flexible schedule including nights and weekends.
• Must be able to distinguish between better name brand merchandise.

Experience and Education Requirements

• High School diploma or GED preferred, but not required.
• Prior work experience in the service industry preferred.

Physical Requirements

• Ability to engage in frequent bending, stretching and stooping.
• Ability to engage in prolonged standing, walking and twisting.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to use fingers, hands and wrists, repetitively.

Working Conditions

Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors

• Customer Service
• Safety/Accident Prevention
• Speed and quality of processing
• Cleanliness & Organization

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled

Qualifications: How Positions are Filled

Positions are filled based on the order in which complete applications are received and your availability to work the required shifts. Early submission of a complete application and flexible availability increase your chances of being selected.

Position Details

Duration: Temporary positions for up to 90 days

Path to Permanent Employment

These roles are intended to become regular positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.