DONATED GOODS ASSOCIATE

Goodwill-Industries-of-Arkansa; River Ridge Manor (AR); On-site; USD 31,519,000 - 39,675,000; Part time

Job summary

Goodwill Industries of Arkansas is seeking a Donated Goods Associate to support store operations by processing, pricing, merchandising, and selling donated items. You will rotate through donor door, pricing, and cashier duties, ensuring a friendly ACE customer experience.

The role requires the ability to stand for long periods, lift up to 50 lbs, and work in a fast-paced retail environment. Training and safety certifications must be completed within 30 days of hire, with opportunities to

Qualifications

• High school diploma or GED preferred.
• Previous retail, cashier, or warehouse experience helpful but not required.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills required.
• Must be able to follow directions, work independently, and as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
• Dependable attendance.

Responsibilities

• Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
• Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Ensure compliance with all safety standards and loss prevention procedures.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Support team members by flexing between cashier, production, and sales floor duties as needed.
• Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
• May participate in new store building and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.

Education

High school diploma or GED preferred

Job description

Job Details

Job DetailsLevel: EntryJob Location: 5262 The Ranch - Little Rock, AR 72223Position Type: Part TimeSalary Range: $11.00 - $11.00 HourlyJob Shift: AnyJob Description

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. This position ensures an Amazing Customer Experience (ACE) by providing friendly, efficient service at the register, in the donation area, and on the sales floor. This position will rotate across the donor door, processing, pricing, merchandising, and cashiering based on the day’s demand. The position is performed with or without a reasonable accommodation.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

Essential Duties and Responsibilities

• Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
• Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Ensure compliance with all safety standards and loss prevention procedures.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Support team members by flexing between cashier, production, and sales floor duties as needed.
• Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
• May participate in new store building and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.

QualificationsQualifications

Education None

Experience 0 to 6 months related experience and/or training.

Management Experience None

Skills None

Required Certificates, Licenses, Registrations None

Preferred Certificates, Licenses, Registrations None

Mental Demands LIGHT MENTAL DEMAND. Operations REQUIRING INTERMITTENT DIRECTED THINKING to carry out a predetermined procedure or sequence of operations of limited variability. Operations requiring INTERMITTENT ATTENTION to control machine or manual motions.

Analytical Ability / Problem Solving REPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.

Responsibility for Work of Others None

Working Conditions Outside working environment, wherein there are extremely disagreeable working conditions most of the time. (e.g., hot mix paving in constant sun).

Physical Demand HIGHLY REPETITIVE, HIGHLY PHYSICAL. HIGHLY REPETITIVE type work which requires the CONCENTRATED AND NON-DIVERSIFIED physical demands of the employee.

Additional InformationQualifications

• High school diploma or GED preferred.
• Previous retail, cashier, or warehouse experience helpful but not required.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills required.
• Must be able to follow directions, work independently, and as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
• Dependable attendance.

Physical and Work Environment Requirements

• Ability to stand, walk, bend, stoop, and reach for extended periods.
• Frequently lift up to 25 lbs.; occasionally up to 50 lbs.; push/pull loaded Gaylords/carts up to 150 lbs. with assistance/tools.
• Regular exposure to warehouse and retail environments with moderate noise and occasional outdoor conditions.

Impact

This role contributes directly to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service.

Job Levels – Donated Goods Associate

Level I: Must be certified and demonstrate proficiency in at least one duty area, successfully complete the knowledge check quizzes, and meet production standards for two consecutive weeks. Duty areas include: Donor Door Cashier Processor Merchandising Lister

Level II: Must be certified and demonstrate proficiency in at least three duty areas, successfully complete the knowledge check quizzes, cross-train others, 95% audit scores, and consistently meet production standards for 30 days.

Level III: Must be certified and demonstrate proficiency in all five duty areas, successfully complete the knowledge check quizzes, and consistently meet or exceed production standards for 30 days. Level IIIs will be expected to mentor new hires, serve as a Safety Ambassador, e-commerce pull lead, and become CPR certified.