Retail Tech & Customer Experience Consultant

Comcast Technology Solutions; Shreveport, Northern (LA, KY); Hybrid; USD 31,000 - 52,000; Full time

Benefits offered by this job

Day-One benefits

Medical, Dental, and Vision coverage

Tuition reimbursement up to $8,000

Paid Time Off and 401K with matching

Job summary

Comcast Technology Solutions is seeking a dynamic Retail Sales Associate to join our team in a fast-paced store environment. You will engage customers, demonstrate features, and help them choose services that fit their needs, while delivering outstanding service and supporting sales goals.

The role emphasizes product knowledge, brand representation, and seamless handling of account questions and service upgrades, with opportunities for growth in a customer-first setting and a culture focused on

Qualifications

• Clear and effective communication with customers and teammates.
• Ability to learn product features and explain them simply.
• Comfort with handling sales transactions and account questions.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Technology Solutions is seeking a dynamic Retail Sales Associate to join our team in a fast-paced store environment. You will engage customers, demonstrate features, and help them choose services that fit their needs, while delivering outstanding service and supporting sales goals.

The role emphasizes product knowledge, brand representation, and seamless handling of account questions and service upgrades, with opportunities for growth in a customer-first setting and a culture focused on