RETAIL TEAM MEMBER ll

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Florence (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

As a Retail Team Member II at Palmetto Goodwill, you will be the face of our retail locations, providing exceptional customer experiences while managing donations and ensuring efficient merchandising. This role emphasizes teamwork, compliance with safety standards, and a commitment to inclusivity and respect within the community.

Qualifications

• Proficiency in cashier and merchandising roles.
• Ability to work in a diverse and inclusive environment.
• Experience in retail or similar customer-facing roles.

Responsibilities

• Deliver Amazing Customer Experiences while receiving and processing donations.
• Sort, price, and stock donations for sale.
• Maintain a clean and safe work environment.

Skills

Customer Service

Teamwork

Attention to Detail

Job description

Essential Duties and Responsibilities
* Delivers ACE (Amazing Customer Experience) to all internal and external customers.
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
* Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
* Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
* Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
* Sorts, prices, and stocks hardline donations for sale according to established expectations.
* Sorts, tags, and stocks softline donations for sale according to established expectations.
* Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
* Accurately records donations, production of merchandise and specified tasks.
* Meets established production goals corresponding to role in retail location.
* Maintains clean work environment.
* Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through
evaluation.
* Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Maintains safety standards in the store and reports any exceptions to store management.
* Performs other job-related duties as assigned by a member of store management

Summary
As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.