Retail Team Leader: Inspire Teams, Elevate Service + Merch

Mountain Warehouse; Wrentham (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

Colleague Discount 50%

Uniform allowance (twice yearly)

Discount on National Brands 30%

Job summary

Eastern Mountain Sports (EMS) in Wrentham is seeking a confident Team Leader to guide and inspire our retail team toward exceptional customer service and top performance. You will oversee daily store operations, drive visual merchandising, and lead a team focused on achieving targets while delivering a welcoming shopping experience.

The role emphasizes coaching, clear communication, and maintaining safety and stock presentation standards to support store success.

Qualifications

• Excellent customer service focus.
• Retail leadership experience preferred.
• Strong communication and feedback skills.
• Motivator with ability to develop and coach teams.

Responsibilities

• Foster a collaborative and supportive team environment.
• Drive coaching, training and mentoring of staff.
• Maintain open and clear communication with the team.
• Ensure up-to-date product knowledge to meet customer needs.

Job description

Eastern Mountain Sports (EMS) in Wrentham is seeking a confident Team Leader to guide and inspire our retail team toward exceptional customer service and top performance. You will oversee daily store operations, drive visual merchandising, and lead a team focused on achieving targets while delivering a welcoming shopping experience.

The role emphasizes coaching, clear communication, and maintaining safety and stock presentation standards to support store success.