Retail Team Leader (FT)

New Balance; Boston (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a full-time Retail Team Leader to join their Retail Leadership Team in Boston. In this dynamic role, you will inspire and lead a team to deliver exceptional guest experiences while achieving store KPIs. This position emphasizes a culture of respect and empowerment, enabling you to take bold actions that contribute to the community. With comprehensive benefits and a focus on work-life balance, this opportunity is perfect for those looking to make a meaningful impact in retail leadership.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Student Loan Support

Vacation

Parental Leave

Qualifications

• 2 years of retail supervisory experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead the sales floor and coach associates professionally.
• Manage store operations including opening/closing and inventory.

Skills

Leadership Skills

Customer Service Skills

Communication Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Team Leader (FT) role at New Balance

About Us

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, inspiring leaders and creatives to shape the future by taking bold action today.

Job Mission

As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with opening/closing the store, driving results, operational duties, and delivering a world-class guest experience. You will lead by example through New Balance’s Core Competencies.

Major Responsibilities

• Be a positive leadership presence on the sales floor, communicating and coaching professionally with all associates.
• Achieve store KPIs through training and development of staff.
• Assist in creating schedules and leading floor moves.
• Deliver excellent guest service utilizing our GUEST service model.
• Manage store operations, including opening/closing, inventory, and procedures.
• Participate in recruiting, interviewing, and hiring top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Requirements for Success

• Must be 18 years or older.
• Preferred: 2 years of retail supervisory experience.
• High school diploma or equivalent.
• Demonstrated leadership skills.
• Strong customer service and communication skills.
• Willing to work flexible hours, including weekends and holidays.
• Ability to lift up to 8 lbs. frequently, move boxes up to 50 lbs. with assistance, stand for long periods, and perform physical tasks as required.

Benefits

We offer comprehensive benefits including medical, dental, vision, life insurance, 401K, online learning, tuition reimbursement, student loan support, mentorship programs, lifestyle reimbursement, vacation, holidays, and parental leave, emphasizing work-life balance.

Additional Information

Equal Opportunity Employer. We are committed to diversity and inclusion in our workforce.