Assistant Manager Retail Montrose

Goodwill of Greater Washington; Rockville (MD); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

Employee discounts

Employee assistance program (EAP)

401(k) with match

Life insurance

Disability insurance

Job summary

Goodwill of Greater Washington is seeking a dynamic retail leader to oversee store operations, coach a team, and drive community impact. This role offers strong compensation, healthcare benefits, paid time off, and bonus potential in a fast-paced environment.

You will work with a diverse team to deliver exceptional customer service, manage day-to-day operations, and uphold company policies while fostering a safe and welcoming store atmosphere for donors, shoppers, and partners.

Qualifications

• High school diploma or equivalent with 1–3 years of retail management experience.
• Basic math and computer skills, including spreadsheets and time/attendance systems.
• Strong English communication, written and spoken.
• Excellent customer service skills.
• Ability to work flexible days and hours.
• Personal vehicle to transport store receipts.

Responsibilities

• Assist the store manager with overall operation of the business unit.
• Develop, coach and train direct reports.
• Help create ongoing exceptional customer service for associates and customers.
• Make recommendations for hiring and evaluating associates.
• Assist in daily administrative/clerical store operations.
• Provide exceptional customer service, including resolving concerns.
• Fulfills duties of store personnel as needed.
• Model, monitor and enforce company policies; ensure proper sales procedures.
• Maintain the store and premises per agency standards.
• Enforce safety procedures and act as safety captain when needed.
• Perform other duties as assigned.

Skills

Managing team

Customer service

English communication

Time management

Computer skills

Flexibility

Vehicle ownership

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

POS systems

Spreadsheet software

Timekeeping software

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills

Key Responsibilities and Accountabilities:

1. Assists the store manager with the overall operation of the business unit.

2. Develops, coaches and trains all direct reports in the business unit.

3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).

4. Makes recommendations for hiring and evaluating of associates on the team.

5. Assists the store manager in performing the daily administrative/clerical functions of store operations.

6. Provides exceptional customer service to customers, to include resolving customer concerns.

7. Fulfills the duties of store personnel only if needed.

8. Models, monitors and enforces compliance with company policies and standards.Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.

9. Maintains the general appearance of the store and premises according to agency standards.

10. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.

11. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for associates including Team Leads.

Qualifications

Required Qualifications:1. High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience). 2. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).3. Ability to effectively communicate in English, both verbally and in writing in a clear manner.4. Excellent customer service skills.5. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business. 6. Personal vehicle to transport store receipts to the bank.

Preferred Qualifications:

1. Associate's degree or higher.2. Fluency in a language other than English.