Retail Team Leader at Mt. Washington

Cincinnati Goodwill; Northern (KY); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Ohio Valley Goodwill Industries is seeking a Retail Team Leader to manage daily store operations, coach staff, and deliver exceptional customer experiences. You will work with store leadership to meet sales goals and uphold standards in a fast-paced retail environment.

Starting pay is $15.00 per hour, with potential to move up to $16.00 per hour after completing digital literacy training. Equal opportunity employer.

Qualifications

• Retail leadership or supervisory experience (1+ year) preferred.
• Strong customer service and problem-solving skills.
• Ability to motivate, coach, and develop team members.
• Effective English communication.
• Flexible to opening, production, and closing shifts.

Responsibilities

• Oversee daily store operations with Retail Store Manager.
• Deliver outstanding customer service and resolve concerns.
• Coach, train, and develop retail associates.
• Provide leadership and feedback to team members.
• Monitor cash-handling procedures and sales transactions.
• Address escalated issues and ensure pricing/merchandising standards.
• Support inventory management and production processes.
• Drive team productivity and store goals.
• Ensure policy compliance.

Skills

Retail leadership

Customer service

Communication

Team motivation

English proficiency

Job description

Lead with Purpose. Grow Your Career. Make a Difference.

Are you ready to take the next step in your retail career while making a meaningful impact in your community? At Ohio Valley Goodwill Industries, you'll do more than supervise a team. You'll help change lives.

We believe careers should grow as quickly as your ambition. That's why we invest in our employees through leadership development, digital learning opportunities, and career advancement pathways that can help you increase your skills and earning potential.

When you join Goodwill, you're joining a mission-driven organization dedicated to eliminating barriers, empowering individuals, and unlocking human potential.

Why Join Goodwill?

• Opportunities for career growth and promotion
• Leadership development and digital training programs
• Meaningful work that directly supports your community
• Supportive team environment focused on success and service
• Chance to make a difference every day

About Ohio Valley Goodwill Industries

Founded in 1916, Ohio Valley Goodwill Industries is one of Ohio's largest providers of rehabilitation and employment services. Revenue generated through our retail stores helps support thousands of individuals with disabilities and local veterans experiencing homelessness, creating opportunities for independence and success.

What You'll Do

As a Retail Team Leader, you'll play a key role in driving store success, delivering exceptional customer experiences, and developing team members. You'll partner with store leadership to ensure smooth daily operations while motivating associates to achieve sales and production goals.

Key Responsibilities

• Support the Retail Store Manager in overseeing daily store operations
• Deliver outstanding customer service and resolve customer concerns professionally
• Coach, train, and develop retail associates to maximize performance
• Provide leadership, guidance, and feedback to team members
• Help maintain a safe, productive, and welcoming store environmentMonitor sales transactions and ensure proper cash-handling procedures are followed
• Address escalated customer and operational issues
• Ensure accurate pricing, quality standards, and merchandising execution
• Support inventory management and production processes
• Drive team productivity and achievement of store goals
• Ensure compliance with company policies and procedures

What We're Looking For

Preferred Qualifications

• Previous retail leadership or supervisory experience (1+ year preferred)
• Strong customer service and problem-solving skills
• Ability to motivate, coach, and develop team members
• Effective communication skills in English
• Flexibility to work opening, production, and closing shifts

Leadership Responsibilities

This role provides training, direction, and work delegation for:

• Donation Attendants

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent bending, stooping, twisting, kneeling, and reaching
• Ability to lift and carry up to 35 pounds, with or without reasonable accommodation
• Ability to work in a fast-paced retail environment
• Regular and reliable attendance required

Starting Pay

Starting Pay: $15.00 per hour starting and then can move up to $16/hour after completing digital literacy training.

Ohio Valley Goodwill Industries is an Equal Opportunity Employer/Veterans/Disabled.